Customers live on their phones, but not in the same ways they used to. Prior to COVID-19, chat and messaging capabilities catered to users always on the go, then it played a vital role in servicing those who were mostly homebound and needed essential services from groceries to healthcare.Chat and messaging both play an important role in servicing your customers, but these services are not identical, and we see opportunities for innovation...
Everyone over age 16 in the United States as well as Puerto Rico and the District of Columbia is now eligible for a coronavirus vaccine. Yet for many, the vaccination experience journey is still broken and confusing. What’s more, consumers will most likely need to repeat the vaccination process next year whether it’s to receive a new dose or a booster shot. In a recent Drug Store News (DSN) webinar,...

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