As the COVID-19 vaccine rollout begins across the country, patient experiences vary. Hear what some people had to say in their efforts to receive some of the first doses of vaccine, and how what they’ve experienced can help improve future vaccine distribution. The CX POD · In Their Own Words: Vaccine Patients Share Their Experiences Transcript: Liz Glagowski:Hi, I'm Liz Glagowski, editor of the Customer Strategist Journal. Vaccine rollout is underway with...
The Centers for Medicare and Medicaid Services (CMS) is raising the stakes on patient and member experience for health insurance organizations. CMS recently introduced changes to its Five-Star Quality Rating System that place greater weight on measures related to patient experience while reducing an emphasis on process measures. Each year, CMS rates Medicare Advantage and Part D prescription drug programs on a five-star scale, based on how well they performed...

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