Contact tracing is a critical component to containing and flattening the curve of COVID-19. Tracking those who are infected and who may be exposed helps agencies stay ahead of potential hot spots and understand how and where the disease is spreading. During the TTEC on-demand webinar, “Contact tracing: Why the road to recovery requires people, process and technology,” experts from TTEC and Pegasystems shared...
Cybercriminals, hackers, and fraudsters are, if nothing else, adaptive. In a new study, the 2020 Verizon Data Breach Investigations Report, researchers identified the patterns and trends behind recent data breaches and attacks.  This year’s report analyzed more than 32,000 security incidents, of which 3,950 were confirmed breaches—nearly double the number of breaches from the previous year. The majority of breaches (over 67 percent) were...

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