Many charitable non-profit organizations deliver invaluable services by providing aid to those who are otherwise overlooked. But even philanthropic organizations are not immune to disruption. Demographic changes, wage stagnation, competition from new donation platforms, and other factors make it increasingly difficult for non-profit organizations to operate as usual. For many, survival depends on reinventing the donor experience.Disruptive experiences aheadIndividuals account for about 70 percent of the $420...
New research finds that customers increasingly want their voices heard by brands, literally. Capgemini Research Institute’s Smart Talk: How organizations and consumers are embracing voice and chat assistants study surveyed more than 12,000 consumers who use chat and voice assistants, as well as 1,000 executives representing top industries. The study highlighted the growing popularity of conversational assistance and the business benefits the marketplace is seeing as a result.

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