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Customer Experience
Sales
Marketing
Service
Employee Engagement
Topics
Customer Acquisition
Customer Engagement
Customer Growth
Customer Loyalty
Customer Retention
Customer Strategy
Data Analytics
Digital Engagement
Mobile Engagement
Omnichannel
Personalization
Social Media
Technology
Voice of Customer
Workforce Management
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Posts by Alexandra Scicchitano
Alexandra Scicchitano
Research: The Future of Customer Service is an Adaptive Workforce
Alexandra Scicchitano
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August 14, 2019
Key findings from Incite Group's State of Customer Service 2020.
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Excellent CX Eludes Most Brands
Alexandra Scicchitano
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July 29, 2019
Forrester research reveals a customer experience stalemate.
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Recent posts
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Data, AI emerge as hot topics at CCW Austin
February 1, 2024
NRF 2024: For retailers, AI moves from hype to the real world
January 25, 2024
