Alexandra Scicchitano

Customer Engagement

Key findings from Incite Group's State of Customer Service 2020.

Customer Strategy

Forrester research reveals a customer experience stalemate.

Customer Engagement Judith Aquino - November 16, 2020 0

What’s next for mobile commerce in a world transformed by COVID-19? What new expectations do customers have and how can brands be...

Customer Engagement Judith Aquino - November 11, 2020 0

What’s next for mobile commerce in a world transformed by COVID-19? What new expectations do customers have and how can brands be...

Sales Effectiveness Strategies and Best Practices Elizabeth Glagowski - November 10, 2020 0

When it comes to sales, you can't play the game without a great team. So how can companies put together the best...

Customer Engagement Elizabeth Glagowski - November 3, 2020 0

Grocery stores and supermarkets sit on the front lines of customer experience. They are literally a lifeline to communities, and when the...

Customer Service Strategies and Best Practices Judith Aquino - October 28, 2020 0

It turns out the coronavirus pandemic is also a time machine. Instead of a lengthy march to digital transformation, the pandemic condensed...