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1to1 Media
Customer Experience
Sales
Marketing
Service
Employee Engagement
Topics
Customer Acquisition
Customer Engagement
Customer Growth
Customer Loyalty
Customer Retention
Customer Strategy
Data Analytics
Digital Engagement
Mobile Engagement
Omnichannel
Personalization
Social Media
Technology
Voice of Customer
Workforce Management
Home
Authors
Posts by Alexandra Scicchitano
Alexandra Scicchitano
Customer Engagement
Research: The Future of Customer Service is an Adaptive Workforce
Alexandra Scicchitano
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August 14, 2019
0
Key findings from Incite Group's State of Customer Service 2020.
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Customer Strategy
Excellent CX Eludes Most Brands
Alexandra Scicchitano
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July 29, 2019
0
Forrester research reveals a customer experience stalemate.
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Recent posts
How Well Do Brands Use Mobile Messaging and Live Chat?
Customer Engagement
Elizabeth Glagowski
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July 6, 2020
0
When customers reach out to a brand with sales or customer service questions, they increasingly do it from their mobile devices. Whether...
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Rethink the Contact Center of the Future
Customer Loyalty
Dylan Haviland
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July 1, 2020
0
The contact center industry has always needed to look forward. It’s a business so ingrained in the trends and innovations of every...
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5 Strategies to Accelerate Digital Transformation
Digital Engagement
Dylan Haviland
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June 8, 2020
0
Rich Text Editor, edit-field-body-und-0-value, Press ALT 0 for help Countless mentions of “digital transformation” gets us no closer to...
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Contact Tracing: 4 Lessons Learned from the Front Lines
Customer Engagement
Elizabeth Glagowski
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June 1, 2020
0
Contact tracing is a critical component to containing and flattening the curve of COVID-19. Tracking those who are infected and who may...
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Data Breach Report: Credential Theft, Social Attacks Lead to Most Security Breaches
Technology
Judith Aquino
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May 29, 2020
0
Cybercriminals, hackers, and fraudsters are, if nothing else, adaptive. In a new study, the 2020 Verizon Data Breach Investigations Report, researchers identified...
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