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1to1 Media
Customer Experience
Sales
Marketing
Service
Employee Engagement
Topics
Customer Acquisition
Customer Engagement
Customer Growth
Customer Loyalty
Customer Retention
Customer Strategy
Data Analytics
Digital Engagement
Mobile Engagement
Omnichannel
Personalization
Social Media
Technology
Voice of Customer
Workforce Management
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Posts by Alexandra Scicchitano
Alexandra Scicchitano
Customer Engagement
Research: The Future of Customer Service is an Adaptive Workforce
Alexandra Scicchitano
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August 14, 2019
0
Key findings from Incite Group's State of Customer Service 2020.
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Customer Strategy
Excellent CX Eludes Most Brands
Alexandra Scicchitano
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July 29, 2019
0
Forrester research reveals a customer experience stalemate.
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Recent posts
In Their Own Words: Vaccine Patients Share Their Experiences
February 25, 2021
The CMS Five-Star Quality Rating System is Changing. Here’s How to Stay on Top
February 22, 2021
4 Ways to Orchestrate Amazing Ominchanncel Customer Journeys
February 16, 2021
A Healthcare Leader Weighs in on the CX Side of the COVID-19 Vaccines
February 1, 2021
Top 4 Artificial Intelligence Trends to Watch in 2021
January 25, 2021
