Home Authors Posts by Alexandra Scicchitano

Alexandra Scicchitano

Recent posts

Check Your Priorities—Are You Really Putting the Customer First?

Customer Strategy Judith Aquino -
0
How to align the right CX goals in your sights.
Read more

Research: The Future of Customer Service is an Adaptive Workforce

Customer Engagement Alexandra Scicchitano -
0
Key findings from Incite Group's State of Customer Service 2020.
Read more

4 Best Practices to Redefine Back Office Services

Workforce Management Kaushal Mehta -
0
Success begins with the employee experience.
Read more

Excellent CX Eludes Most Brands

Customer Strategy Alexandra Scicchitano -
0
Forrester research reveals a customer experience stalemate.
Read more

Human Resources Adapts to a Changing CX Workforce

Customer Strategy Elizabeth Glagowski -
0
Data and people-centered strategies enable a great contact center environment.
Read more

© 1to1 Media