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Customer Experience
Sales
Marketing
Service
Employee Engagement
Topics
Customer Acquisition
Customer Engagement
Customer Growth
Customer Loyalty
Customer Retention
Customer Strategy
Data Analytics
Digital Engagement
Mobile Engagement
Omnichannel
Personalization
Social Media
Technology
Voice of Customer
Workforce Management
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Posts by Alexandra Scicchitano
Alexandra Scicchitano
Research: The Future of Customer Service is an Adaptive Workforce
Alexandra Scicchitano
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August 14, 2019
Key findings from Incite Group's State of Customer Service 2020.
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Excellent CX Eludes Most Brands
Alexandra Scicchitano
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July 29, 2019
Forrester research reveals a customer experience stalemate.
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Recent posts
CCW show report: Are you ready for your AI coworker?
June 25, 2025
AI insights redefine QA and boost CSAT
May 13, 2025
Webinar recap: AI + CX are the new revenue generation power duo
April 15, 2025
B2B CX – Strategy & Business Alignment
April 10, 2025
Webinar recap: Fight fraud with richer data and human context
April 10, 2025
