Customer Experience
Sales
Marketing
Service
Employee Engagement
Topics
Customer Acquisition
Customer Engagement
Customer Growth
Customer Loyalty
Customer Retention
Customer Strategy
Data Analytics
Digital Engagement
Mobile Engagement
Omnichannel
Personalization
Social Media
Technology
Voice of Customer
Workforce Management
Sign in
Welcome!
Log into your account
your username
your password
Forgot your password?
Password recovery
Recover your password
your email
Search
1to1 Media
Customer Experience
Sales
Marketing
Service
Employee Engagement
Topics
Customer Acquisition
Customer Engagement
Customer Growth
Customer Loyalty
Customer Retention
Customer Strategy
Data Analytics
Digital Engagement
Mobile Engagement
Omnichannel
Personalization
Social Media
Technology
Voice of Customer
Workforce Management
Home
Authors
Posts by Alexandra Scicchitano
Alexandra Scicchitano
Customer Engagement
Research: The Future of Customer Service is an Adaptive Workforce
Alexandra Scicchitano
-
August 14, 2019
0
Key findings from Incite Group's State of Customer Service 2020.
Continue reading
Customer Strategy
Excellent CX Eludes Most Brands
Alexandra Scicchitano
-
July 29, 2019
0
Forrester research reveals a customer experience stalemate.
Continue reading
Recent posts
Contact Centers Maintain Human Connections in Times of Crisis
Customer Engagement
Elizabeth Glagowski
-
April 6, 2020
0
In times of crisis -- like right now -- people are naturally anxious. They are unsure of what will happen next. They...
Read more
Work-at-Home Benefits: A Primer for the Move to a Remote CX Workforce
Workforce Management
Judith Aquino
-
March 18, 2020
0
As COVID-19 spreads and impacts work around the globe, work-from-home options become more enticing to keep contact center business continuity customer operations running smoothly....
Read more
Getty Images: The Secret to Impactful Images is Thinking Consumer First
Customer Acquisition
Judith Aquino
-
March 3, 2020
0
What insights can be found in the many photos, images, and other visual content that brands use to convey messages to customers?...
Read more
How sustainability is reshaping relationships with consumers and clients
Customer Strategy
Dylan Haviland
-
March 2, 2020
0
On Feb. 17, Jeff Bezos announced the “Bezos Earth Fund,” pledging $10 billion against what he deemed Earth’s biggest threat, climate change....
Read more
Redefining Disruption
Technology
Judith Aquino
-
February 24, 2020
0
When Facebook founder and CEO Mark Zuckerberg revealed his company’s internal motto was to “move fast and break things” back in 2009,...
Read more
