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1to1 Media
Customer Experience
Sales
Marketing
Service
Employee Engagement
Topics
Customer Acquisition
Customer Engagement
Customer Growth
Customer Loyalty
Customer Retention
Customer Strategy
Data Analytics
Digital Engagement
Mobile Engagement
Omnichannel
Personalization
Social Media
Technology
Voice of Customer
Workforce Management
Home
Authors
Posts by Alexandra Scicchitano
Alexandra Scicchitano
Customer Engagement
Research: The Future of Customer Service is an Adaptive Workforce
Alexandra Scicchitano
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August 14, 2019
0
Key findings from Incite Group's State of Customer Service 2020.
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Customer Strategy
Excellent CX Eludes Most Brands
Alexandra Scicchitano
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July 29, 2019
0
Forrester research reveals a customer experience stalemate.
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Recent posts
Enter a New Reality of Employee Training
Employee Engagement Strategies and Best Practices
Dylan Haviland
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February 18, 2020
0
When virtual reality (VR) technology first came out it was a novelty primarily seen as an innovative way for gamers to dive into...
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Behind the Scenes of Dow Jones’ Customer Care
Customer Strategy
Judith Aquino
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February 11, 2020
0
At its core, excellent customer support is about making your customers feel understood and appreciated by your business. And while customer support...
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Decoding RPA and Intelligent Automation in the Contact Center
Employee Engagement Strategies and Best Practices
Rafa Domene Carmona
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February 10, 2020
0
Today’s customers are fast. The rise of messaging apps and smart phones have enabled them to reach whomever they want, wherever they...
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Say I Do to Customer Service
Customer Engagement
Dylan Haviland
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February 3, 2020
0
New York City is a hub of startups. One subway ride reveals a rich tapestry of companies looking to disrupt nearly every...
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A First Look at 2020 Retail at NRF’s “Big Show”
Customer Engagement
Judith Aquino and Dylan Haviland
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January 20, 2020
0
New decade, new retail. At National Retail Federation (NRF) “Big Show” conference in New York City, business leaders defined what will make for exceptional...
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