There’s no overstating the importance of having high-quality contact centers. These centers are often where customers interact with a brand more directly, and their...
There’s no doubt the COVID era is reshaping the consumer goods industry, possibly forever. Consumers’ shift to digital, which had been steadily gaining momentum...
It’s no secret that consumers want and expect personalized experiences from brands. In an increasingly data- and technology-driven marketplace, companies can’t simply predict the...
