With 2026 quickly approaching, we at the Customer Strategist Journal are reflecting on the past year.
Every month, we showed up in CX leaders’ inboxes...
Timeshare companies sometimes get a bad rap as not being particularly customer centric. Many consumers associate them with high-pressure sales tactics meant to feed...
Traditional quality assurance (QA) tools have always had limitations. They typically capture less than 3% of interactions, which means there’s no way they can’t...
