HomeAuthorsPosts by Cara Rosner

Cara Rosner

Survey says customer retention is top priority during uncertain times

Cara Rosner -
An unpredictable business climate has many brands doubling down on the customers they already have.  We recently asked in a LinkedIn poll, “Which CX outcoming...
Continue reading

At NRF, the customer is still king – but now AI is the concierge

Cara Rosner -
AI is at the forefront of most retailers’ strategies for the year ahead, as rapid advances unlock new opportunities but also bring some questions...
Continue reading

Customer Strategist Journal wrapped: CX’s hot topics of 2025

Cara Rosner -
With 2026 quickly approaching, we at the Customer Strategist Journal are reflecting on the past year.  Every month, we showed up in CX leaders’ inboxes...
Continue reading

Get Ready for CX 2026: Agile. Agentic. Unstoppable.

Cara Rosner -
Retro vibes might be cool when it comes to fashion, music, even décor – but they aren’t when it comes to customer experience (CX).   The...
Continue reading

AI reshapes holiday shopping this year

Cara Rosner -
Waking up early and waiting in line outside a store for a must-have gift might be a thing of the past. This year, consumers...
Continue reading

The economy’s uncertain – your CX strategy shouldn’t be

Cara Rosner -
When economic headwinds arise and the future is uncertain, many brands quickly look to cut spending – and the contact center becomes the main...
Continue reading
123...6Page 1 of 6

Recent posts

Survey says customer retention is top priority during uncertain times

Podcast: AI makes the case for QA overhaul

PODCAST: AI is calling. How do you answer?

At NRF, the customer is still king – but now AI is the concierge

Customer Strategist Journal wrapped: CX’s hot topics of 2025