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Customer Experience
Sales
Marketing
Service
Employee Engagement
Topics
Customer Acquisition
Customer Engagement
Customer Growth
Customer Loyalty
Customer Retention
Customer Strategy
Data Analytics
Digital Engagement
Mobile Engagement
Omnichannel
Personalization
Social Media
Technology
Voice of Customer
Workforce Management
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Posts by Cara Rosner
Cara Rosner
Webinar recap: AI + CX are the new revenue generation power duo
Cara Rosner
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April 15, 2025
When it comes to revenue generation, every sale is important. The right sales strategy (and a team ready to put it into action) is...
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NRF show report: Retail’s future is built on data
Cara Rosner
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January 17, 2025
With more technology and insights at their fingertips than ever before, retailers are diving into their data to learn more about customers so they...
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2025 CX Trends: 5 ways customer experience ushers in a new era
Cara Rosner
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December 19, 2024
This article was originally published in the Customer Strategist Journal. Read the issue here. The customer experience (CX) landscape is constantly evolving with changing...
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Cut through the AI noise by focusing on the “who”
Cara Rosner
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October 14, 2024
Improve CX and drive ROI with a roles-based strategy The AI landscape is evolving so quickly, it seems like nearly every day there’s another “shiny...
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Conversational AI vs. conversation AI: What’s the difference?
Cara Rosner
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August 16, 2024
AI is evolving so quickly it can be hard to keep all the different types straight. That’s especially true when it comes to conversational...
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NRF 2024: For retailers, AI moves from hype to the real world
Cara Rosner
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January 25, 2024
It’s not whether you have AI, it’s how you use it. That was the main theme at the National Retail Federation (NRF) “Big Show,” which recently...
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Recent posts
Webinar recap: AI + CX are the new revenue generation power duo
April 15, 2025
B2B CX – Strategy & Business Alignment
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2025: The year of autonomous AI agents
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NRF show report: Retail’s future is built on data
January 17, 2025
