Timeshare companies sometimes get a bad rap as not being particularly customer centric. Many consumers associate them with high-pressure sales tactics meant to feed...
Traditional quality assurance (QA) tools have always had limitations. They typically capture less than 3% of interactions, which means there’s no way they can’t...
This article was originally published in the Customer Strategist Journal. Read the issue here.
The customer experience (CX) landscape is constantly evolving with changing...
