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Customer Experience
Sales
Marketing
Service
Employee Engagement
Topics
Customer Acquisition
Customer Engagement
Customer Growth
Customer Loyalty
Customer Retention
Customer Strategy
Data Analytics
Digital Engagement
Mobile Engagement
Omnichannel
Personalization
Social Media
Technology
Voice of Customer
Workforce Management
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Posts by Cara Rosner
Cara Rosner
Conversational AI vs. conversation AI: What’s the difference?
Cara Rosner
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August 16, 2024
AI is evolving so quickly it can be hard to keep all the different types straight. That’s especially true when it comes to conversational...
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NRF 2024: For retailers, AI moves from hype to the real world
Cara Rosner
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January 25, 2024
It’s not whether you have AI, it’s how you use it. That was the main theme at the National Retail Federation (NRF) “Big Show,” which recently...
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A fast-evolving CX landscape reveals opportunities and challenges for brands
Cara Rosner
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November 22, 2023
With so much change amid the customer experience (CX) landscape, brands are embracing great opportunities – and some challenges – as they navigate it...
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Is a CX reckoning coming? 3 signs that point to ‘yes’
Cara Rosner
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January 18, 2023
Many brands lost ground over the past year when it came to customer experience (CX) efforts and results. As economic and costs pressures grew,...
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Digital engagement and employee experience are brands’ top priorities for 2023
Cara Rosner
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December 16, 2022
It’s impossible to know what 2023 will bring but, as we head into the new year, some clear challenges (and opportunities) are emerging and...
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These 4 CX and EX trends should set your 2023 priorities
Cara Rosner
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November 22, 2022
While it’s impossible to predict exactly what the new year will bring, some clear trends are emerging as we think about what customer and...
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Recent posts
Conversational AI vs. conversation AI: What’s the difference?
August 16, 2024
Redefining Customer Feedback: Embracing Comprehensive Metrics for Accurate Sentiment Analysis
July 25, 2024
Is generative AI is making customer experience worse?
July 10, 2024
A Comprehensive Analysis of AI’s Impact on the Employee Experience
July 3, 2024
Emerging technologies meet familiar challenges at CCW conference
June 24, 2024
