Cara Rosner

NRF 2024: For retailers, AI moves from hype to the real world

Cara Rosner - January 25, 2024

It’s not whether you have AI, it’s how you use it. That was the main theme at the National Retail Federation (NRF) “Big Show,” which recently...

A fast-evolving CX landscape reveals opportunities and challenges for brands

Cara Rosner - November 22, 2023

With so much change amid the customer experience (CX) landscape, brands are embracing great opportunities – and some challenges – as they navigate it...

Is a CX reckoning coming? 3 signs that point to ‘yes’

Cara Rosner - January 18, 2023

Many brands lost ground over the past year when it came to customer experience (CX) efforts and results. As economic and costs pressures grew,...

Digital engagement and employee experience are brands’ top priorities for 2023

Cara Rosner - December 16, 2022

It’s impossible to know what 2023 will bring but, as we head into the new year, some clear challenges (and opportunities) are emerging and...

These 4 CX and EX trends should set your 2023 priorities

Cara Rosner - November 22, 2022

While it’s impossible to predict exactly what the new year will bring, some clear trends are emerging as we think about what customer and...

It’s time to Be REAL about CX leadership

Cara Rosner - November 2, 2022

TTEC Engage CEO Shelly Swanback talks relevance, empowerment, accountability, and learning

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Cara Rosner

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NRF 2024: For retailers, AI moves from hype to the real world