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Cara Rosner

Webinar recap: AI + CX are the new revenue generation power duo

Cara Rosner -
When it comes to revenue generation, every sale is important. The right sales strategy (and a team ready to put it into action) is...
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NRF show report: Retail’s future is built on data

Cara Rosner -
With more technology and insights at their fingertips than ever before, retailers are diving into their data to learn more about customers so they...
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2025 CX Trends: 5 ways customer experience ushers in a new era

Cara Rosner -
This article was originally published in the Customer Strategist Journal. Read the issue here. The customer experience (CX) landscape is constantly evolving with changing...
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Cut through the AI noise by focusing on the “who”

Cara Rosner -
Improve CX and drive ROI with a roles-based strategy The AI landscape is evolving so quickly, it seems like nearly every day there’s another “shiny...
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Conversational AI vs. conversation AI: What’s the difference?

Cara Rosner -
AI is evolving so quickly it can be hard to keep all the different types straight. That’s especially true when it comes to conversational...
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NRF 2024: For retailers, AI moves from hype to the real world

Cara Rosner -
It’s not whether you have AI, it’s how you use it. That was the main theme at the National Retail Federation (NRF) “Big Show,” which recently...
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