Cara Rosner

Conversational AI vs. conversation AI: What’s the difference?

Cara Rosner - August 16, 2024

AI is evolving so quickly it can be hard to keep all the different types straight. That’s especially true when it comes to conversational...

NRF 2024: For retailers, AI moves from hype to the real world

Cara Rosner - January 25, 2024

It’s not whether you have AI, it’s how you use it. That was the main theme at the National Retail Federation (NRF) “Big Show,” which recently...

A fast-evolving CX landscape reveals opportunities and challenges for brands

Cara Rosner - November 22, 2023

With so much change amid the customer experience (CX) landscape, brands are embracing great opportunities – and some challenges – as they navigate it...

Is a CX reckoning coming? 3 signs that point to ‘yes’

Cara Rosner - January 18, 2023

Many brands lost ground over the past year when it came to customer experience (CX) efforts and results. As economic and costs pressures grew,...

Digital engagement and employee experience are brands’ top priorities for 2023

Cara Rosner - December 16, 2022

It’s impossible to know what 2023 will bring but, as we head into the new year, some clear challenges (and opportunities) are emerging and...

These 4 CX and EX trends should set your 2023 priorities

Cara Rosner - November 22, 2022

While it’s impossible to predict exactly what the new year will bring, some clear trends are emerging as we think about what customer and...

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Cara Rosner

Recent posts

Podcast: Uncover new ways of working with CX insights at scale

Survey says customer retention is top priority during uncertain times

Podcast: AI makes the case for QA overhaul

PODCAST: AI is calling. How do you answer?

At NRF, the customer is still king – but now AI is the concierge