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Cara Rosner

NRF 2024: For retailers, AI moves from hype to the real world

Cara Rosner -
It’s not whether you have AI, it’s how you use it. That was the main theme at the National Retail Federation (NRF) “Big Show,” which recently...
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A fast-evolving CX landscape reveals opportunities and challenges for brands

Cara Rosner -
With so much change amid the customer experience (CX) landscape, brands are embracing great opportunities – and some challenges – as they navigate it...
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Is a CX reckoning coming? 3 signs that point to ‘yes’

Cara Rosner -
Many brands lost ground over the past year when it came to customer experience (CX) efforts and results. As economic and costs pressures grew,...
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Digital engagement and employee experience are brands’ top priorities for 2023

Cara Rosner -
It’s impossible to know what 2023 will bring but, as we head into the new year, some clear challenges (and opportunities) are emerging and...
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These 4 CX and EX trends should set your 2023 priorities

Cara Rosner -
While it’s impossible to predict exactly what the new year will bring, some clear trends are emerging as we think about what customer and...
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It’s time to Be REAL about CX leadership

Cara Rosner -
TTEC Engage CEO Shelly Swanback talks relevance, empowerment, accountability, and learning
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