Cara Rosner

Webinar recap: AI + CX are the new revenue generation power duo

Cara Rosner - April 15, 2025

When it comes to revenue generation, every sale is important. The right sales strategy (and a team ready to put it into action) is...

NRF show report: Retail’s future is built on data

Cara Rosner - January 17, 2025

With more technology and insights at their fingertips than ever before, retailers are diving into their data to learn more about customers so they...

2025 CX Trends: 5 ways customer experience ushers in a new era

Cara Rosner - December 19, 2024

This article was originally published in the Customer Strategist Journal. Read the issue here. The customer experience (CX) landscape is constantly evolving with changing...

Cut through the AI noise by focusing on the “who”

Cara Rosner - October 14, 2024

Improve CX and drive ROI with a roles-based strategy The AI landscape is evolving so quickly, it seems like nearly every day there’s another “shiny...

Conversational AI vs. conversation AI: What’s the difference?

Cara Rosner - August 16, 2024

AI is evolving so quickly it can be hard to keep all the different types straight. That’s especially true when it comes to conversational...

NRF 2024: For retailers, AI moves from hype to the real world

Cara Rosner - January 25, 2024

It’s not whether you have AI, it’s how you use it. That was the main theme at the National Retail Federation (NRF) “Big Show,” which recently...

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Cara Rosner

Recent posts

Customer Strategist Journal wrapped: CX’s hot topics of 2025

Get Ready for CX 2026: Agile. Agentic. Unstoppable.

AI reshapes holiday shopping this year

CX Pod: Apple’s $2 billion lesson in fraud prevention

The economy’s uncertain – your CX strategy shouldn’t be