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Customer Experience
Sales
Marketing
Service
Employee Engagement
Topics
Customer Acquisition
Customer Engagement
Customer Growth
Customer Loyalty
Customer Retention
Customer Strategy
Data Analytics
Digital Engagement
Mobile Engagement
Omnichannel
Personalization
Social Media
Technology
Voice of Customer
Workforce Management
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Posts by Cynthia Clark
Cynthia Clark
Five Customer Loyalty Fixes for Telecom Companies
Cynthia Clark
-
April 14, 2014
Telecom companies must boost their investments in providing a great customer experience or risk facing declining customer loyalty in the coming years. Here are five actions they need to take now to stay competitive.
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Beyond the Suggestion Box: 7 Novel Ways to Collect Employee Feedback
Cynthia Clark
-
September 16, 2013
Savvy organizations are finding novel ways to hear from their employees and then acting on this feedback.
Continue reading
Recent posts
PODCAST: AI is calling. How do you answer?
February 2, 2026
At NRF, the customer is still king – but now AI is the concierge
January 19, 2026
Customer Strategist Journal wrapped: CX’s hot topics of 2025
December 18, 2025
Get Ready for CX 2026: Agile. Agentic. Unstoppable.
November 10, 2025
AI reshapes holiday shopping this year
October 22, 2025
