Telecom companies must boost their investments in providing a great customer experience or risk facing declining customer loyalty in the coming years. Here are five actions they need to take now to stay competitive.
Increasingly, customers expect personalized experiences as a standard of service. But as consumers, we all know that the quality of personalized experiences...
https://soundcloud.com/cxpod/delivery-route-planning-a-hotbed-for-innovation
How does the customer experience affect delivery routes? What are the low-hanging fruits of making...
It’s no secret that consumers want and expect personalized experiences from brands. In an increasingly data- and technology-driven marketplace, companies can’t simply...
