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1to1 Media
Customer Experience
Sales
Marketing
Service
Employee Engagement
Topics
Customer Acquisition
Customer Engagement
Customer Growth
Customer Loyalty
Customer Retention
Customer Strategy
Data Analytics
Digital Engagement
Mobile Engagement
Omnichannel
Personalization
Social Media
Technology
Voice of Customer
Workforce Management
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Authors
Posts by Cynthia Clark
Cynthia Clark
Customer Retention
Five Customer Loyalty Fixes for Telecom Companies
Cynthia Clark
-
April 14, 2014
0
Telecom companies must boost their investments in providing a great customer experience or risk facing declining customer loyalty in the coming years. Here are five actions they need to take now to stay competitive.
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Customer Engagement
Beyond the Suggestion Box: 7 Novel Ways to Collect Employee Feedback
Cynthia Clark
-
September 16, 2013
0
Savvy organizations are finding novel ways to hear from their employees and then acting on this feedback.
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Recent posts
Offshoring, Onshoring, Nearshoring: So Many Shores, So Little Time
March 30, 2021
An Inside Look at COVID-19 Vaccine Strategies that Work
March 22, 2021
Customer Acquisition vs. Retention: The Perfect Balancing Act
March 8, 2021
3 Ways Contact Centers Can Deliver on Digital Expectations
March 1, 2021
In Their Own Words: Vaccine Patients Share Their Experiences
February 25, 2021
