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Customer Experience
Sales
Marketing
Service
Employee Engagement
Topics
Customer Acquisition
Customer Engagement
Customer Growth
Customer Loyalty
Customer Retention
Customer Strategy
Data Analytics
Digital Engagement
Mobile Engagement
Omnichannel
Personalization
Social Media
Technology
Voice of Customer
Workforce Management
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Posts by Cynthia Clark
Cynthia Clark
Five Customer Loyalty Fixes for Telecom Companies
Cynthia Clark
-
April 14, 2014
Telecom companies must boost their investments in providing a great customer experience or risk facing declining customer loyalty in the coming years. Here are five actions they need to take now to stay competitive.
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Beyond the Suggestion Box: 7 Novel Ways to Collect Employee Feedback
Cynthia Clark
-
September 16, 2013
Savvy organizations are finding novel ways to hear from their employees and then acting on this feedback.
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Recent posts
Webinar recap: AI + CX are the new revenue generation power duo
April 15, 2025
B2B CX – Strategy & Business Alignment
April 10, 2025
Webinar recap: Fight fraud with richer data and human context
April 10, 2025
2025: The year of autonomous AI agents
February 10, 2025
NRF show report: Retail’s future is built on data
January 17, 2025
