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Customer Experience
Sales
Marketing
Service
Employee Engagement
Topics
Customer Acquisition
Customer Engagement
Customer Growth
Customer Loyalty
Customer Retention
Customer Strategy
Data Analytics
Digital Engagement
Mobile Engagement
Omnichannel
Personalization
Social Media
Technology
Voice of Customer
Workforce Management
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Posts by Cynthia Clark
Cynthia Clark
Five Customer Loyalty Fixes for Telecom Companies
Cynthia Clark
-
April 14, 2014
Telecom companies must boost their investments in providing a great customer experience or risk facing declining customer loyalty in the coming years. Here are five actions they need to take now to stay competitive.
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Beyond the Suggestion Box: 7 Novel Ways to Collect Employee Feedback
Cynthia Clark
-
September 16, 2013
Savvy organizations are finding novel ways to hear from their employees and then acting on this feedback.
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Recent posts
4 CX changes to prepare for as the public sector embraces the cloud
July 19, 2021
Here’s how Retailers are Shifting from Surviving to Thriving in a New Normal
July 7, 2021
Cloud vs. On-premise Contact Centers: 3 Critical Differences
June 28, 2021
How’s My CX? Brands Get Rated on Their Pandemic Responses in 2021 Forrester CX Index
June 21, 2021
3 Ways to Incorporate Wellness into Content Moderation for a Healthy Workforce
June 15, 2021
