Customer Experience
Sales
Marketing
Service
Employee Engagement
Topics
Customer Acquisition
Customer Engagement
Customer Growth
Customer Loyalty
Customer Retention
Customer Strategy
Data Analytics
Digital Engagement
Mobile Engagement
Omnichannel
Personalization
Social Media
Technology
Voice of Customer
Workforce Management
Search
1to1 Media
Customer Experience
Sales
Marketing
Service
Employee Engagement
Topics
Customer Acquisition
Customer Engagement
Customer Growth
Customer Loyalty
Customer Retention
Customer Strategy
Data Analytics
Digital Engagement
Mobile Engagement
Omnichannel
Personalization
Social Media
Technology
Voice of Customer
Workforce Management
Home
Authors
Posts by Cynthia Clark
Cynthia Clark
Five Customer Loyalty Fixes for Telecom Companies
Cynthia Clark
-
April 14, 2014
Telecom companies must boost their investments in providing a great customer experience or risk facing declining customer loyalty in the coming years. Here are five actions they need to take now to stay competitive.
Continue reading
Beyond the Suggestion Box: 7 Novel Ways to Collect Employee Feedback
Cynthia Clark
-
September 16, 2013
Savvy organizations are finding novel ways to hear from their employees and then acting on this feedback.
Continue reading
Recent posts
Is a CX reckoning coming? 3 signs that point to ‘yes’
January 18, 2023
Digital engagement and employee experience are brands’ top priorities for 2023
December 16, 2022
These 4 CX and EX trends should set your 2023 priorities
November 22, 2022
Customers are your ‘ace in the hole’ during uncertain times
November 16, 2022
It’s time to Be REAL about CX leadership
November 2, 2022
