It’s no secret that consumers want and expect personalized experiences from brands. In an increasingly data- and technology-driven marketplace, companies can’t simply...

Make Every Voice Heard With Speech Analytics

Data Analytics Dylan Haviland - November 25, 2019

There’s an old saying that says sometimes you have to look back to move forward. In the contact center space, interaction analytics,...

3 Magical CX Lessons from Disney Plus

Customer Engagement Dylan Haviland - November 22, 2019

On Nov. 12th Disney Plus entered the streaming world and effectively started the Streaming Wars. Amassing 10 million users on day one and possibly...

Tell a Story With IoT

Customer Loyalty Dylan Haviland - November 20, 2019

IoT (Internet of Things) devices, products that are connected to multiple channels (think Google Home or any smart home device), are redefining how...

Capture the Moment: A Data-Driven Strategy

Customer Strategy Lynn Harrold - November 18, 2019

As consumers, we live in a golden age. It has never been easier to find, purchase, watch, or listen to what we...

Dylan Haviland

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