The contact center industry is driven by customer experiences that are easy, difficult, joyful, stressful and everything in between. It’s incredibly important to take...
Customers want to reach brands on their own terms, whenever, wherever. Chatbot and messaging capabilities are the essential tools needed to provide this 24/7, personalized...
Social media enables people of various backgrounds, cultures, and communities to connect and share special life events. It has also become an uncertain ground...
Customers live on their phones, but not in the same ways they used to. Prior to COVID-19, chat and messaging capabilities catered to users always on...
A good salesperson doesn’t settle on satisfactory, they’re always on the lookout for new challenges and insights. To better understand how a salesperson can...
