The at-home environment has put digital, convenience, and proactive service into hyper-drive. This applies to sales as well as customer service. Inside sales associates...
Businesses in every industry are continuing to deal with the effects of COVID-19. With many previous predictions on the US economy now registered moot,...
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Countless mentions of “digital transformation” gets us no closer to a clear understanding of what it...
A forward-thinking strategy is the best solution for overcoming uncertainty. For CX-leaders in the contact center space to overcome the fallout from COVID-19, the...
The COVID-19 pandemic has accelerated change in customer service. Daily at-home life for customers and agents has forced organizations to look closer at digital...
