Dylan Haviland

Ask any millennial what an influencer is and you will hear about vibrant social media stars who flaunt the latest trends in food, fashion,...
The future of customer service rests on an organization’s ability to recognize and meet customers where they are. Incite Group’s 9th Annual Customer Service Summit in...
New research finds that customers increasingly want their voices heard by brands, literally. Capgemini Research Institute’s Smart Talk: How organizations and consumers are embracing voice...

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