Home Authors Posts by Guest: Aimee Lucas

Guest: Aimee Lucas

Customer Strategy

Employee Engagement = Alignment + Empowerment

Guest: Aimee Lucas - April 24, 2016

Employee engagement isn't just about the employees; it's also about connecting them with the goals of the organization.

Contact Tracing: 4 Lessons Learned from the Front Lines

Customer Engagement Elizabeth Glagowski - June 1, 2020

Contact tracing is a critical component to containing and flattening the curve of COVID-19. Tracking those who are infected and who may...

Data Breach Report: Credential Theft, Social Attacks Lead to Most Security Breaches

Technology Judith Aquino - May 29, 2020

Cybercriminals, hackers, and fraudsters are, if nothing else, adaptive. In a new study, the 2020 Verizon Data Breach Investigations Report, researchers identified...

3 Ways Resiliency Helps Companies Shift Back

Customer Service Strategies and Best Practices Dylan Haviland - May 19, 2020

A forward-thinking strategy is the best solution for overcoming uncertainty. For CX-leaders in the contact center space to overcome the fallout from...

3 Ways to Revolutionize Customer Service After the Pandemic

Customer Loyalty Dylan Haviland - May 13, 2020

The COVID-19 pandemic has accelerated change in customer service. Daily at-home life for customers and agents has forced organizations to look closer...

How to Rebound from the Coronavirus: Your Top Sales Questions Answered

Customer Relationship Management Judith Aquino - May 4, 2020

Like a massive tidal wave, the COVID-19 pandemic has upended business operations, supply chains, and economic activity, leaving a path of uncertainty....