Guest: Don Peppers

The future of retail is about removing barriers. At NRF 2020, retail partners demonstrated the many ways brands can blend online and...

Increasingly, customers expect personalized experiences as a standard of service. But as consumers, we all know that the quality of personalized experiences...

In the era of the customer, companies are adopting digital initiatives and making changes to established business models, processes, and systems to...

https://soundcloud.com/cxpod/delivery-route-planning-a-hotbed-for-innovation How does the customer experience affect delivery routes? What are the low-hanging fruits of making...

It’s no secret that consumers want and expect personalized experiences from brands. In an increasingly data- and technology-driven marketplace, companies can’t simply...