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Rafa Domene Carmona

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Redefining Disruption

Technology Judith Aquino -
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When Facebook founder and CEO Mark Zuckerberg revealed his company’s internal motto was to “move fast and break things” back in 2009,...
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Enter a New Reality of Employee Training

Employee Engagement Strategies and Best Practices Dylan Haviland -
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When virtual reality (VR) technology first came out it was a novelty primarily seen as an innovative way for gamers to dive into...
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Behind the Scenes of Dow Jones’ Customer Care

Customer Strategy Judith Aquino -
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At its core, excellent customer support is about making your customers feel understood and appreciated by your business. And while customer support...
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Decoding RPA and Intelligent Automation in the Contact Center

Employee Engagement Strategies and Best Practices Rafa Domene Carmona -
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Today’s customers are fast. The rise of messaging apps and smart phones have enabled them to reach whomever they want, wherever they...
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Say I Do to Customer Service

Customer Engagement Dylan Haviland -
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New York City is a hub of startups. One subway ride reveals a rich tapestry of companies looking to disrupt nearly every...
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