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1to1 Media
Customer Experience
Sales
Marketing
Service
Employee Engagement
Topics
Customer Acquisition
Customer Engagement
Customer Growth
Customer Loyalty
Customer Retention
Customer Strategy
Data Analytics
Digital Engagement
Mobile Engagement
Omnichannel
Personalization
Social Media
Technology
Voice of Customer
Workforce Management
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Authors
Posts by Rafa Domene Carmona
Rafa Domene Carmona
Employee Engagement Strategies and Best Practices
Decoding RPA and Intelligent Automation in the Contact Center
Rafa Domene Carmona
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February 10, 2020
0
Today’s customers are fast. The rise of messaging apps and smart phones have enabled them to reach whomever they want, wherever they...
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Recent posts
Work-at-Home Benefits: A Primer for the Move to a Remote CX Workforce
Workforce Management
Judith Aquino
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March 18, 2020
0
As COVID-19 spreads and impacts work around the globe, work-from-home options become more enticing to keep contact center business continuity customer operations running smoothly....
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Getty Images: The Secret to Impactful Images is Thinking Consumer First
Customer Acquisition
Judith Aquino
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March 3, 2020
0
What insights can be found in the many photos, images, and other visual content that brands use to convey messages to customers?...
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How sustainability is reshaping relationships with consumers and clients
Customer Strategy
Dylan Haviland
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March 2, 2020
0
On Feb. 17, Jeff Bezos announced the “Bezos Earth Fund,” pledging $10 billion against what he deemed Earth’s biggest threat, climate change....
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Redefining Disruption
Technology
Judith Aquino
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February 24, 2020
0
When Facebook founder and CEO Mark Zuckerberg revealed his company’s internal motto was to “move fast and break things” back in 2009,...
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Enter a New Reality of Employee Training
Employee Engagement Strategies and Best Practices
Dylan Haviland
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February 18, 2020
0
When virtual reality (VR) technology first came out it was a novelty primarily seen as an innovative way for gamers to dive into...
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