Facebook
Flickr
Instagram
X
Customer Experience
Sales
Marketing
Service
Employee Engagement
Topics
Customer Acquisition
Customer Engagement
Customer Growth
Customer Loyalty
Customer Retention
Customer Strategy
Data Analytics
Digital Engagement
Mobile Engagement
Omnichannel
Personalization
Social Media
Technology
Voice of Customer
Workforce Management
Best of Lists
Search
1to1 Media
Customer Experience
Sales
Marketing
Service
Employee Engagement
Topics
Customer Acquisition
Customer Engagement
Customer Growth
Customer Loyalty
Customer Retention
Customer Strategy
Data Analytics
Digital Engagement
Mobile Engagement
Omnichannel
Personalization
Social Media
Technology
Voice of Customer
Workforce Management
Best of Lists
Home
Authors
Posts by Jon Stough
Jon Stough
Captive contact center vs. outsourcing: The most overlooked part of retail CX
Jon Stough
-
April 28, 2022
As retailers contend with the latest slate of challenges—inflation, snarled supply chains, the return to experience spending—there’s no overstating the importance of having a...
Continue reading
Recent posts
The best contact center outsourcing companies for banking and financial services
June 8, 2026
Report: How AI is elevating the airline passenger experience
June 2, 2026
Customer Strategist Journal: Time is ticking to get CX right
May 29, 2026
Top 15 sales outsourcing companies for 2026
May 28, 2026
Top 15 automotive and mobility BPOs for 2026
May 21, 2026
