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Customer Experience
Sales
Marketing
Service
Employee Engagement
Topics
Customer Acquisition
Customer Engagement
Customer Growth
Customer Loyalty
Customer Retention
Customer Strategy
Data Analytics
Digital Engagement
Mobile Engagement
Omnichannel
Personalization
Social Media
Technology
Voice of Customer
Workforce Management
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Posts by Jon Stough
Jon Stough
Captive contact center vs. outsourcing: The most overlooked part of retail CX
Jon Stough
-
April 28, 2022
As retailers contend with the latest slate of challenges—inflation, snarled supply chains, the return to experience spending—there’s no overstating the importance of having a...
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Recent posts
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Captive contact center vs. outsourcing: The most overlooked part of retail CX
April 28, 2022
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April 21, 2022
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April 6, 2022
