Judith Aquino

From web browsing histories to mobile usage data, telecom companies are using customer data to make money. But are they overstepping the boundaries of digital customer engagement?

Recent posts

Unlock Relevant Sales Experiences with Speech Analytics

The at-home environment has put digital, convenience, and proactive service into hyper-drive. This applies to sales as well as customer service. Inside...

Can You Spot a Toxic Company Culture?

Where is the line between performance feedback and bullying? When does hustle culture become abusive and dangerous? Toxic company cultures are all too common in modern businesses. One in five Americans have left...