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1to1 Media
Customer Experience
Sales
Marketing
Service
Employee Engagement
Topics
Customer Acquisition
Customer Engagement
Customer Growth
Customer Loyalty
Customer Retention
Customer Strategy
Data Analytics
Digital Engagement
Mobile Engagement
Omnichannel
Personalization
Social Media
Technology
Voice of Customer
Workforce Management
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Posts by Judith Aquino
Judith Aquino
Customer Engagement
Mobile Commerce Projected to Represent 54% of Online Transactions by 2021
Judith Aquino
-
November 16, 2020
0
What’s next for mobile commerce in a world transformed by COVID-19? What new expectations do customers have and how can brands be...
Continue reading
Customer Engagement
Mobile Commerce Projected to Represent 54% of Online Transactions by 2021
Judith Aquino
-
November 11, 2020
0
What’s next for mobile commerce in a world transformed by COVID-19? What new expectations do customers have and how can brands be...
Continue reading
Customer Service Strategies and Best Practices
It’s Finally Time for Frictionless Financial CX
Judith Aquino
-
October 28, 2020
0
It turns out the coronavirus pandemic is also a time machine. Instead of a lengthy march to digital transformation, the pandemic condensed...
Continue reading
Customer Experience Strategies and Best Practices
COVID-19 Disrupted Customer Loyalty and Brand Loyalty. Here’s How to Rebuild.
Judith Aquino
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October 20, 2020
0
How has COVID-19 affected customer and brand loyalty and what can businesses do to regain that loyalty? Here’s what industry experts, researchers,...
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Data Analytics
How to Create a TikTok Marketing Strategy that Cuts Through the Noise
Judith Aquino
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October 5, 2020
0
In spite of recent political turmoil, the video app TikTok is experiencing a meteoric rise in the U.S. TikTok has about 100 million...
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Employee Engagement Strategies and Best Practices
Can You Spot a Toxic Company Culture?
Judith Aquino
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September 15, 2020
0
Where is the line between performance feedback and bullying? When does hustle culture become abusive and dangerous? Toxic company cultures are all too common in modern businesses. One in five Americans have left...
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Recent posts
Mobile Commerce Projected to Represent 54% of Online Transactions by 2021
Customer Engagement
Judith Aquino
-
November 16, 2020
0
What’s next for mobile commerce in a world transformed by COVID-19? What new expectations do customers have and how can brands be...
Read more
Mobile Commerce Projected to Represent 54% of Online Transactions by 2021
Customer Engagement
Judith Aquino
-
November 11, 2020
0
What’s next for mobile commerce in a world transformed by COVID-19? What new expectations do customers have and how can brands be...
Read more
3 Steps to Creating a Winning Sales Team
Sales Effectiveness Strategies and Best Practices
Elizabeth Glagowski
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November 10, 2020
0
When it comes to sales, you can't play the game without a great team. So how can companies put together the best...
Read more
How Kroger’s Contact Center Weathered the Pandemic
Customer Engagement
Elizabeth Glagowski
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November 3, 2020
0
Grocery stores and supermarkets sit on the front lines of customer experience. They are literally a lifeline to communities, and when the...
Read more
It’s Finally Time for Frictionless Financial CX
Customer Service Strategies and Best Practices
Judith Aquino
-
October 28, 2020
0
It turns out the coronavirus pandemic is also a time machine. Instead of a lengthy march to digital transformation, the pandemic condensed...
Read more
