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1to1 Media
Customer Experience
Sales
Marketing
Service
Employee Engagement
Topics
Customer Acquisition
Customer Engagement
Customer Growth
Customer Loyalty
Customer Retention
Customer Strategy
Data Analytics
Digital Engagement
Mobile Engagement
Omnichannel
Personalization
Social Media
Technology
Voice of Customer
Workforce Management
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Posts by Judith Aquino
Judith Aquino
Customer Strategy
Check Your Priorities—Are You Really Putting the Customer First?
Judith Aquino
-
August 27, 2019
0
How to align the right CX goals in your sights.
Continue reading
Customer Acquisition
How to Tell If Your B2B Website Is Customer-Centric
Judith Aquino
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July 12, 2019
0
Hint: Show, don't tell.
Continue reading
Customer Acquisition
Contact Center Leaders: Look Back to Look Forward
Judith Aquino
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July 2, 2019
0
Industry leaders at CCW reflect on rapid changes in the contact center.
Continue reading
Customer Experience Strategies and Best Practices
What’s the State of Digital Transformation?
Judith Aquino
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May 28, 2019
0
Top executives are getting more involved in both the customer and employee sides of digital transformation.
Continue reading
Customer Service Strategies and Best Practices
8 Ways for CEOs to Rethink Employee Engagement
Judith Aquino
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May 20, 2019
0
When employees have confidence in their leaders, they are more likely to be engaged in their work and committed to the organization.
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Customer Experience Strategies and Best Practices
Harvard University Makes the Grade on Financial Wellness
Judith Aquino
-
May 6, 2019
0
Raising credit scores helps employees stay focused.
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Recent posts
Check Your Priorities—Are You Really Putting the Customer First?
Customer Strategy
Judith Aquino
-
August 27, 2019
0
How to align the right CX goals in your sights.
Read more
Research: The Future of Customer Service is an Adaptive Workforce
Customer Engagement
Alexandra Scicchitano
-
August 14, 2019
0
Key findings from Incite Group's State of Customer Service 2020.
Read more
4 Best Practices to Redefine Back Office Services
Workforce Management
Kaushal Mehta
-
August 8, 2019
0
Success begins with the employee experience.
Read more
Excellent CX Eludes Most Brands
Customer Strategy
Alexandra Scicchitano
-
July 29, 2019
0
Forrester research reveals a customer experience stalemate.
Read more
Human Resources Adapts to a Changing CX Workforce
Customer Strategy
Elizabeth Glagowski
-
July 22, 2019
0
Data and people-centered strategies enable a great contact center environment.
Read more
