Outsourcing and managed services are appealing options for many companies at a time when workforces are stretched thin. But don’t be fooled—these terms aren’t...
An organization’s front and back office functions are fundamental to any great customer experience. That’s why it’s critical to keep both front and back office operations...
It has been more than a year since the COVID-19 pandemic forced business leaders to upend customer experiences and deploy digital initiatives that in...
Propelled by the pandemic, retailers transformed their services, products, and customer experience at breakneck speed. More changes are ahead as consumers emerge, ready to...
