Judith Aquino

As COVID-19 spreads and impacts work around the globe, work-from-home options become more enticing to keep contact center business continuity customer operations running smoothly....

What insights can be found in the many photos, images, and other visual content that brands use to convey messages to customers?...

When Facebook founder and CEO Mark Zuckerberg revealed his company’s internal motto was to “move fast and break things” back in 2009,...

At its core, excellent customer support is about making your customers feel understood and appreciated by your business. And while customer support...

The future of retail is about removing barriers. At NRF 2020, retail partners demonstrated the many ways brands can blend online and...

Increasingly, customers expect personalized experiences as a standard of service. But as consumers, we all know that the quality of personalized experiences...