Judith Aquino

https://soundcloud.com/cxpod/delivery-route-planning-a-hotbed-for-innovation How does the customer experience affect delivery routes? What are the low-hanging fruits of making...
Contact centers are undergoing a digital transformation that reimagines customer engagement—but don’t count humans out. At ICMI Contact Center Connections, industry experts laid...

Recent posts

Unlock Relevant Sales Experiences with Speech Analytics

The at-home environment has put digital, convenience, and proactive service into hyper-drive. This applies to sales as well as customer service. Inside...

Can You Spot a Toxic Company Culture?

Where is the line between performance feedback and bullying? When does hustle culture become abusive and dangerous? Toxic company cultures are all too common in modern businesses. One in five Americans have left...