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Judith Aquino and Dylan Haviland

Customer Engagement

A First Look at 2020 Retail at NRF’s “Big Show”

Judith Aquino and Dylan Haviland - January 20, 2020

New decade, new retail. At National Retail Federation (NRF) “Big Show” conference in New York City, business leaders defined what will make for exceptional...

Customer Acquisition

Forrester CX NYC 2019: How to Break Through Stagnant Customer Experiences

Judith Aquino and Dylan Haviland - June 18, 2019

Our 4 biggest takeaways on how to take your customer experience to the next level.

Work-at-Home Benefits: A Primer for the Move to a Remote CX Workforce

Workforce Management Judith Aquino - March 18, 2020

As COVID-19 spreads and impacts work around the globe, work-from-home options become more enticing to keep contact center business continuity customer operations running smoothly....

Getty Images: The Secret to Impactful Images is Thinking Consumer First

Customer Acquisition Judith Aquino - March 3, 2020

What insights can be found in the many photos, images, and other visual content that brands use to convey messages to customers?...

How sustainability is reshaping relationships with consumers and clients

Customer Strategy Dylan Haviland - March 2, 2020

On Feb. 17, Jeff Bezos announced the “Bezos Earth Fund,” pledging $10 billion against what he deemed Earth’s biggest threat, climate change....

Redefining Disruption

Technology Judith Aquino - February 24, 2020

When Facebook founder and CEO Mark Zuckerberg revealed his company’s internal motto was to “move fast and break things” back in 2009,...

Enter a New Reality of Employee Training

Employee Engagement Strategies and Best Practices Dylan Haviland - February 18, 2020

When virtual reality (VR) technology first came out it was a novelty primarily seen as an innovative way for gamers to dive into...