Home Authors Posts by Judith Aquino and Dylan Haviland

Judith Aquino and Dylan Haviland

Recent posts

Show Me That You Know Me

CX Excellence Cara Rosner -
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It’s no secret that consumers want and expect personalized experiences from brands. In an increasingly data- and technology-driven marketplace, companies can’t simply...
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Make Every Voice Heard With Speech Analytics

Data Analytics Dylan Haviland -
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There’s an old saying that says sometimes you have to look back to move forward. In the contact center space, interaction analytics,...
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3 Magical CX Lessons from Disney Plus

Customer Engagement Dylan Haviland -
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On Nov. 12th Disney Plus entered the streaming world and effectively started the Streaming Wars. Amassing 10 million users on day one and possibly...
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Tell a Story With IoT

Customer Loyalty Dylan Haviland -
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IoT (Internet of Things) devices, products that are connected to multiple channels (think Google Home or any smart home device), are redefining how...
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Capture the Moment: A Data-Driven Strategy

Customer Strategy Lynn Harrold -
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As consumers, we live in a golden age. It has never been easier to find, purchase, watch, or listen to what we...
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