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1to1 Media
Customer Experience
Sales
Marketing
Service
Employee Engagement
Topics
Customer Acquisition
Customer Engagement
Customer Growth
Customer Loyalty
Customer Retention
Customer Strategy
Data Analytics
Digital Engagement
Mobile Engagement
Omnichannel
Personalization
Social Media
Technology
Voice of Customer
Workforce Management
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Posts by Larry Dobrow
Larry Dobrow
Customer Acquisition
What is Social Media’s Impact on CRM?
Larry Dobrow
-
March 9, 2009
0
Within the ever-expanding world of social media, there's an abundance of wild enthusiasm about the potential for new applications and ways of...
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Recent posts
Check Your Priorities—Are You Really Putting the Customer First?
Customer Strategy
Judith Aquino
-
August 27, 2019
0
How to align the right CX goals in your sights.
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Research: The Future of Customer Service is an Adaptive Workforce
Customer Engagement
Alexandra Scicchitano
-
August 14, 2019
0
Key findings from Incite Group's State of Customer Service 2020.
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4 Best Practices to Redefine Back Office Services
Workforce Management
Kaushal Mehta
-
August 8, 2019
0
Success begins with the employee experience.
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Excellent CX Eludes Most Brands
Customer Strategy
Alexandra Scicchitano
-
July 29, 2019
0
Forrester research reveals a customer experience stalemate.
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Human Resources Adapts to a Changing CX Workforce
Customer Strategy
Elizabeth Glagowski
-
July 22, 2019
0
Data and people-centered strategies enable a great contact center environment.
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