Lynn Harrold

The at-home environment has put digital, convenience, and proactive service into hyper-drive. This applies to sales as well as customer service. Inside...

Where is the line between performance feedback and bullying? When does hustle culture become abusive and dangerous? Toxic company cultures are all too common in modern businesses. One in five Americans have left...

Understanding where your customers are and how to reach them in a seamless fashion is the cornerstone of any modern customer experience....

The importance of customer loyalty and retention can’t be overstated. Loyal customers are less price sensitive and more likely to make frequent...

At the start of 2020, many CEOs had modest to high growth goals for their organizations. And then the COVID-19 pandemic struck....