Lynn Harrold

Customer Strategy

Capture the Moment: A Data-Driven Strategy

Lynn Harrold - November 18, 20190

As consumers, we live in a golden age. It has never been easier to find, purchase, watch, or listen to what we want, when...

NRF 2021: Trends that Retailers Bet will Outlast the Pandemic

Customer Experience Strategies and Best Practices Judith Aquino - January 18, 2021 0

With 2020 in the rearview mirror, retailers are ready to embark on a new path forward. However, it’s impossible to look ahead without acknowledging...

A Coronavirus Survivor on What it Takes to Lead through a Pandemic

Customer Experience Strategies and Best Practices Judith Aquino - January 18, 2021 0

As the COVID-19 pandemic drags on, prevention guidelines and restrictions can feel incredibly challenging. Eric Yaverbaum, CEO of Ericho Communications, knows firsthand what it...

In a Crowded Healthcare Industry, Stand Out with Stellar Patient Experience

Customer Engagement Cara Rosner - January 11, 2021 0

Not that long ago, people had limited options when seeking healthcare: they went to their primary care doctor or, for more emergent needs, the...

Another Round of CX Happy Hour: 3 Employee Experience Tips for 2021

Employee Engagement Strategies and Best Practices Dylan Haviland - January 4, 2021 0

In 2020, we can always use another round of happy hour. Luckily, TTEC’s Liz Glagowski reunited with CX expert Dan Gingiss for their second...

Startup Founders Weigh In on CX Innovation in a COVID-19 Era

Customer Acquisition Judith Aquino - December 18, 2020 0

Disruptive companies are designed to, well, disrupt existing industries and business practices. But what happens when companies across the spectrum of industries and sizes...