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Customer Service Strategies and Best Practices

Content that helps organizations empower employees to deliver superior and relevant customer service across all physical and digital channels.

B2B CX – Strategy & Business Alignment

What it takes to create “effortless” experiences

Data, AI emerge as hot topics at CCW Austin

Captive contact center vs. outsourcing: The most overlooked part of retail CX

Cold transfer vs. warm transfer: when’s the right time to use them?

CSAT vs. CES vs. NPS: How to turbocharge key metrics for contact center success

Outsourcing vs. managed services: Knowing the difference will save you time and money

Cloud vs. On-premise Contact Centers: 3 Critical Differences

Attended vs. Unattended RPA: It Doesn’t Need to be an Either-Or

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