Waking up early and waiting in line outside a store for a must-have gift might be a thing of the past. This year, consumers – especially younger ones – are turning to AI to navigate the busiest shopping season of the year.
One-third of consumers plan to use AI for holiday shopping this year, according to new UserTesting research. The company surveyed 4,000 consumers across the United States, United Kingdom and...
The CX Pod focuses on innovations happening within the world of customer experience, and there's no other innovation more important than AI. So rather than just talk about AI as a concept, we are going to provide some real examples and use AI within this podcast.
This is the first of our AI produced podcasts that summarize and provide context to our Customer Strategist Journal content, and more.
We'll be...
Timeshare companies sometimes get a bad rap as not being particularly customer centric. Many consumers associate them with high-pressure sales tactics meant to feed...
