Guest Contributor

Redefining Customer Feedback: Embracing Comprehensive Metrics for Accurate Sentiment Analysis

Guest Contributor - July 25, 2024

By Ricardo Saltz Gulko This article is published through a partnership with the European CX Organisation (ECXO). Read the original here. Introduction The Net Promoter Score (NPS) has long been...

Is generative AI is making customer experience worse?

Guest Contributor - July 10, 2024

By Tom Lewis, Senior Vice President of Consulting, TTEC Digital When ChatGPT burst onto the scene, it was so widely adopted – and so quickly,...

A Comprehensive Analysis of AI’s Impact on the Employee Experience

Guest Contributor - July 3, 2024

By Ricardo Saltz Gulko This article is published through a partnership with the European CX Organisation (ECXO). Read the original here. As we have explored,...

Simplifying CX Design: How Leading Enterprise Tech Firms Overcome Complex Challenges

Guest Contributor - May 1, 2024

By Ricardo Saltz Gulko This article is published through a partnership with the European CX Organisation (ECXO). View the original or learn more about the...