Guest: Maxie Schmidt-Subramanian

Voice of Customer

Are you looking for a vendor or vendors to support your voice of the customer (VoC) program? Or are you reviewing your current VoC vendor(s)?

Customer Strategy Judith Aquino - August 27, 2019

How to align the right CX goals in your sights.

Customer Engagement Alexandra Scicchitano - August 14, 2019

Key findings from Incite Group's State of Customer Service 2020.

Workforce Management Kaushal Mehta - August 8, 2019

Success begins with the employee experience.

Customer Strategy Alexandra Scicchitano - July 29, 2019

Forrester research reveals a customer experience stalemate.

Customer Strategy Elizabeth Glagowski - July 22, 2019

Data and people-centered strategies enable a great contact center environment.