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Guest: Maxie Schmidt-Subramanian

Voice of Customer

Finding the Right Vendor(s) For Your Voice of Customer Program

Guest: Maxie Schmidt-Subramanian - March 21, 20140

Are you looking for a vendor or vendors to support your voice of the customer (VoC) program? Or are you reviewing your current VoC vendor(s)?

Unlock Relevant Sales Experiences with Speech Analytics

Mobile Engagement Dylan Haviland - September 24, 2020 0

The at-home environment has put digital, convenience, and proactive service into hyper-drive. This applies to sales as well as customer service. Inside...

Can You Spot a Toxic Company Culture?

Employee Engagement Strategies and Best Practices Judith Aquino - September 15, 2020 0

Where is the line between performance feedback and bullying? When does hustle culture become abusive and dangerous? Toxic company cultures are all too common in modern businesses. One in five Americans have left...

3 Ways to Drive Effortless Customer Experiences

Customer Engagement Guest: Ryan Swanger - September 3, 2020 0

Understanding where your customers are and how to reach them in a seamless fashion is the cornerstone of any modern customer experience....

3 Ways Companies can Reset—and Win—at Customer Loyalty

Customer Acquisition Judith Aquino - August 31, 2020 0

The importance of customer loyalty and retention can’t be overstated. Loyal customers are less price sensitive and more likely to make frequent...

Survey: 67% of CEOs Expect to Hit Original 2020 Growth Targets

Customer Growth Judith Aquino - August 4, 2020 0

At the start of 2020, many CEOs had modest to high growth goals for their organizations. And then the COVID-19 pandemic struck....