Technology Archives | 1to1 Media

Customer Engagement

How Well Do Brands Use Mobile Messaging and Live Chat?

Elizabeth Glagowski - July 6, 2020

When customers reach out to a brand with sales or customer service questions, they increasingly do it from their mobile devices. Whether...

Digital Engagement

5 Strategies to Accelerate Digital Transformation

Dylan Haviland - June 8, 2020

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Rich Text Editor, edit-field-body-und-0-value, Press ALT 0 for help Countless mentions of “digital transformation” gets us no closer to...

Technology

Data Breach Report: Credential Theft, Social Attacks Lead to Most Security Breaches

Judith Aquino - May 29, 2020

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Cybercriminals, hackers, and fraudsters are, if nothing else, adaptive. In a new study, the 2020 Verizon Data Breach Investigations Report, researchers identified...

Customer Engagement

Contact Centers Maintain Human Connections in Times of Crisis

Elizabeth Glagowski - April 6, 2020

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In times of crisis -- like right now -- people are naturally anxious. They are unsure of what will happen next. They...

Customer Strategy

How sustainability is reshaping relationships with consumers and clients

Dylan Haviland - March 2, 2020

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On Feb. 17, Jeff Bezos announced the “Bezos Earth Fund,” pledging $10 billion against what he deemed Earth’s biggest threat, climate change....

Technology

Redefining Disruption

Judith Aquino - February 24, 2020

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When Facebook founder and CEO Mark Zuckerberg revealed his company’s internal motto was to “move fast and break things” back in 2009,...

Employee Engagement Strategies and Best Practices

Enter a New Reality of Employee Training

Dylan Haviland - February 18, 2020

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When virtual reality (VR) technology first came out it was a novelty primarily seen as an innovative way for gamers to dive into...

Employee Engagement Strategies and Best Practices

Decoding RPA and Intelligent Automation in the Contact Center

Rafa Domene Carmona - February 10, 2020

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Today’s customers are fast. The rise of messaging apps and smart phones have enabled them to reach whomever they want, wherever they...

Customer Engagement

A First Look at 2020 Retail at NRF’s “Big Show”

Judith Aquino and Dylan Haviland - January 20, 2020

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New decade, new retail. At National Retail Federation (NRF) “Big Show” conference in New York City, business leaders defined what will make for exceptional...