Home Technology

Technology

Customer Engagement

Alexa, What’s the ROI of Voice and Chat Assistants?

Dylan Haviland -
0
New research finds that customers increasingly want their voices heard by brands, literally. Capgemini Research Institute’s Smart Talk: How organizations and consumers are...
Continue reading
Customer Engagement

What Business Leaders Need to Know About the Evolution of Messaging and Chat

Judith Aquino -
0
Consumers today live on their mobile devices. They are spending more time on messaging apps like Facebook Messenger, Snapchat, WhatsApp, and others....
Continue reading
Customer Acquisition

How to Tell If Your B2B Website Is Customer-Centric

Judith Aquino -
0
Hint: Show, don't tell.
Continue reading
Customer Acquisition

Contact Center Leaders: Look Back to Look Forward

Judith Aquino -
0
Industry leaders at CCW reflect on rapid changes in the contact center.
Continue reading
Customer Experience Strategies and Best Practices

Employees Shine in Some of 2019’s Best Workplaces

Dylan Haviland -
0
Secrets of employee success from 23andme, Team Rubicon, Boll & Branch, and goodr.
Continue reading
Customer Engagement

Make Your Channel Experiences Harmonious

Tim Keefe -
0
Channel orchestration leverages customer preferences in different channels while driving down costs and improving CX quality.
Continue reading
Customer Experience Strategies and Best Practices

What’s the State of Digital Transformation?

Judith Aquino -
0
Top executives are getting more involved in both the customer and employee sides of digital transformation.
Continue reading
Customer Service Strategies and Best Practices

8 Ways for CEOs to Rethink Employee Engagement

Judith Aquino -
0
When employees have confidence in their leaders, they are more likely to be engaged in their work and committed to the organization.
Continue reading
Customer Experience Strategies and Best Practices

Aetna’s Mindfulness Initiative Leads to Unique Employee Engagement

Dylan Haviland -
0
Employee retention begins with caring.
Continue reading
Customer Acquisition

Preparing Tomorrow’s CX Workforce

Judith Aquino -
0
A look back—and ahead—at trends driving customer experiences of the future.
Continue reading

© 1to1 Media