Technology

When virtual reality (VR) technology first came out it was a novelty primarily seen as an innovative way for gamers to dive into...

Today’s customers are fast. The rise of messaging apps and smart phones have enabled them to reach whomever they want, wherever they...

New decade, new retail. At National Retail Federation (NRF) “Big Show” conference in New York City, business leaders defined what will make for exceptional...

The future of retail is about removing barriers. At NRF 2020, retail partners demonstrated the many ways brands can blend online and...

https://soundcloud.com/cxpod/delivery-route-planning-a-hotbed-for-innovation How does the customer experience affect delivery routes? What are the low-hanging fruits of making...

On Nov. 12th Disney Plus entered the streaming world and effectively started the Streaming Wars. Amassing 10 million users on day one and possibly...

IoT (Internet of Things) devices, products that are connected to multiple channels (think Google Home or any smart home device), are redefining how...

The next generation of cellular networks—also known as 5G—is set to greatly enhance the speed, connections, and responsiveness of wireless devices. So, what does...

The future of customer service rests on an organization’s ability to recognize and meet customers where they are. Incite Group’s 9th Annual Customer...