1to1 Media's Weekly Digest is an online publication dedicated to covering customer-centric business strategies.

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For Customer Service, Good Enough Isn’t Good Enough
For Customer Service, Good Enough Isn’t Good Enough
For many consumers, customer service can make or break brand satisfaction and loyalty. Yet, while care continues to improve overall, companies must recognize that their contact center operations are still far from perfect.
Morningstar Drives App Adoption Rates with Live Data Feeds, Videos
Morningstar Drives App Adoption Rates with Live Data Feeds, Videos
Financial research firm Morningstar tackled the mobile challenge by streamlining the content provided on its print and digital products and upgrading its features through app adoption.
Smoothing the Path for the Omnichannel Customer Journey
Smoothing the Path for the Omnichannel Customer Journey
A compilation of expert perspectives on how to provide a unified view of customers across touchpoints and deliver seamless omnichannel experiences.
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The 5 Imperatives for Data-Driven Marketing Success
The 5 Imperatives for Data-Driven Marketing Success
In this 1to1® Webinar, industry thought leaders Don Peppers, founding partner, Peppers & Rogers Group, and Jeff Jones, VP, solutions consulting, Teradata Marketing Applications, will reveal the steps that decision-makers can take to make data-driven marketing sizzle.
How Cloudification Makes the Customer King
How Cloudification Makes the Customer King
Cloudification can transform the customer experience and help your business put the customer first. Here are a few tips on how it can help.
Businesses Struggle to Develop Rewarding, Strategic Partnerships
Businesses Struggle to Develop Rewarding, Strategic Partnerships
While executives understand that collaboration can be critical to long-term growth, few organizations have the necessary processes in place to ensure said ventures are successfully executed.
Overcoming the Technological ‘Cool’ Down
Overcoming the Technological ‘Cool’ Down
Today’s technological ecosystem resembles an arms race, for every company strives to integrate and offer the hottest tools available so they remain “cool” to the mainstream consumer.

Thought Leadership from

Peppers & Rogers Group
Enabling memorable experiences
My father-in-law Jack often helps his elderly neighbor Don with errands on the weekends. One day while they were out, Don mentioned he wanted to go to TD Bank, but didn’t know the branch location. Jack whipped out his iPhone and asked Siri, “Where is the nearest TD Bank?”