1to1 Media's Weekly Digest is an online publication dedicated to covering customer-centric business strategies.

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Spotlight: A Look at Video Engagement’s Viability
Spotlight: A Look at Video Engagement’s Viability
Today’s video landscape looks vastly different from 10 years ago and it will change even more in the coming years.
Transforming Insurance Agents Into Financial Advisors
Transforming Insurance Agents Into Financial Advisors
Agents are in the unique position to bridge the sales and service worlds by bringing current relationships to the next level.
Designing the Intelligent Contact Center
Designing the Intelligent Contact Center
In our latest In Action guide, find out how to detect customer trends and patterns, cultivate lasting relationships, and even reduce operational costs in your contact center.
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5 Tips for Powering Contextual Messaging
5 Tips for Powering Contextual Messaging
Join 1to1 Media and SmartFocus for a complimentary webinar in which we'll explore how companies can develop contextual messaging based on a customer's interaction journey.
Be Where Your Consumers Are With Cross-Device Advertising
Be Where Your Consumers Are With Cross-Device Advertising
The desire for consistency presents a growing need for marketers to have an effective cross-device strategy that maximizes return on ad spend.
Raising the Bar on the Digitally Engaged Leader
Raising the Bar on the Digitally Engaged Leader
Having an active digital presence has become critical in business and leaders have realized they need to keep up.
Tightening the Consumer Satisfaction and Service Delivery Link
Tightening the Consumer Satisfaction and Service Delivery Link
Contact centers have yet to meet consumers where they work and play, creating lackluster service experiences that jeopardize loyalty.

Thought Leadership from

Peppers & Rogers Group
4 Retail Bad Habits to Break
Despite the industry’s potency, retailers need to break bad habits and rethink their approaches to customer engagement to deliver the kinds of experiences that enchant consumers and keep them loyal.