1to1 Media's Weekly Digest is an online publication dedicated to covering customer-centric business strategies.

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Leading Industries Fail to Meet Email Integrity Standards
Leading Industries Fail to Meet Email Integrity Standards
The study, which evaluated nearly 800 top consumer websites, revealed that only 8.3 percent passed the test, meaning 91.7 percent of those sites observed failed to meet the minimum standard of protocol adoption.
Speech Analytics Goes Back to the Future
Speech Analytics Goes Back to the Future
Though voice conversations and customer service calls may seem like things of the past, speech technology and data analytics continue to usher such interactions quickly into the future—no flux capacitor necessary.
Strengthening Self-Service via Speech Technology
Strengthening Self-Service via Speech Technology
Download the new 1to1 Media In Action paper to find out what it takes to improve the self-service experience for customers while lowering operational costs for your business.
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The Customer Engagement Imperative: Connecting for Competitive Advantage
The Customer Engagement Imperative: Connecting for Competitive Advantage
In this 1to1® Webinar, industry thought leader Jay Bourland, SVP and GM, Customer Engagement Solutions for Pitney Bowes, discusses the benefits of examining the sum of each customer's interactions and how these insights can be used to provide a single view—and a one-to-one connection—with each customer.
The Relevance Battle Royale
The Relevance Battle Royale
For today’s digital business striving to deliver personalized experiencesis likely the key to achieving the type of scale at which successful commercial Web and mobile sites and apps operate.
Consumerism at Work in Health Insurance
Consumerism at Work in Health Insurance
Provisions within the Affordable Care Act (ACA) boosted consumer participation in their healthcare choices. This converges with the “Amazon effect,” where consumers expect a higher and more personalized level of service from all companies. As a restuls, the health insurance industry is at a crossroads: improve the consumer experience or get out of the way.
Mature Marketers: The Digital Space Comes of Age
Mature Marketers: The Digital Space Comes of Age
Just since the late 1990s, the customer experience has undergone significant changes as marketers have had to acclimate to the introduction of email, live chat, social media, and mobile technologies—not to mention the penetration of the Internet overall.

Thought Leadership from

Peppers & Rogers Group
Technology’s Transformational Impact on the Healthcare Experience
A look at some key improvements to the patient experience made possible through cutting- edge technology.