1to1 Media's Weekly Digest is an online publication dedicated to covering customer-centric business strategies.

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Strengthening Sales Effectiveness Through Improved Content Workflow
Strengthening Sales Effectiveness Through Improved Content Workflow
Qvidian’s recent “2015 Content Automation Trends Report” examines where companies falter with regard to their content creation, delivery, and management processes.
Transforming Customer Experience Design with Data
Transforming Customer Experience Design with Data
The most successful companies know that customers value experiences that demonstrate a deep understanding and respect for their needs and preferences.
Designing the Intelligent Contact Center
Designing the Intelligent Contact Center
In our latest In Action guide, find out how to detect customer trends and patterns, cultivate lasting relationships, and even reduce operational costs in your contact center.
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5 Tips for Powering Contextual Messaging
5 Tips for Powering Contextual Messaging
Join 1to1 Media and SmartFocus for a complimentary webinar in which we'll explore how companies can develop contextual messaging based on a customer's interaction journey.
A High-Quality Customer Experience Starts with the Right Ingredients
A High-Quality Customer Experience Starts with the Right Ingredients
How do you design the highest quality customer experience? Start with these five ingredients.
Aetna’s Digital CX: A ‘Brand New Phenomenon’
Aetna’s Digital CX: A ‘Brand New Phenomenon’
In our increasingly connected ecosystem, marketing and technology matters often overlap.
How Technology Aids Inside Sales Execution
How Technology Aids Inside Sales Execution
Research reveals that those companies that have well-defined and structured sales processes typically generate better performance than their peers.

Thought Leadership from

Peppers & Rogers Group
Customer Voices Rise to the Top
BlueCross BlueShield of South Carolina uses the voice of the customer to prepare for the future of customer experience.