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Now Accepting Nominations for the 2015 Gartner & 1to1 Media Customer Experience Excellence Awards.

Nominate a Customer-Centric Leader Today! Deadline April 3rd, 2015.

1to1 Media's Weekly Digest is an online publication dedicated to covering customer-centric business strategies.

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A Look Ahead at Personalization 2.0
A Look Ahead at Personalization 2.0
A personalized experience used to be as simple as greeting a customer by name, but as digital and physical experiences merge, the bar for meaningful customer experiences is rising.
Personalization Proves Problematic Despite Data Investments
Personalization Proves Problematic Despite Data Investments
Marketers have become the hunters and gatherers of the business world, as many seek to assemble large amounts of consumer information in pursuit of deeper customer understanding.
Getting Smart About Mobile Customer Engagement
Getting Smart About Mobile Customer Engagement
Understanding the mobile customer journey can enable companies to provide the types of experiences that strengthen engagement and loyalty.
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The Role of People in a Digital World
The Role of People in a Digital World
In this 30-minute webinar, guest speaker Ian Jacobs of Forrester Research, and Kelly Koelliker of Verint, discuss how companies can enable agents to handle complex customer interactions that lock in loyalty.
The Top 3 Reasons Businesses Should Prioritize Web Security in 2015
The Top 3 Reasons Businesses Should Prioritize Web Security in 2015
In light of recent data breaches, a top priority for businesses will be securing their data in 2015. Here are the top three reasons why all businesses should reevaluate their web security standards in 2015.
Experiential Commerce: The 'Future' of Shopping Is Now
Experiential Commerce: The 'Future' of Shopping Is Now
As the ecommerce space becomes increasingly crowded, companies are looking for ways to differentiate their brands.
Massage Envy Spa Turns Data into a Competitive Advantage
Massage Envy Spa Turns Data into a Competitive Advantage
As customer demand for massage services rise, companies like Massage Envy Spa are focusing on the customer experience to stay ahead of the competition.

Thought Leadership from

Peppers & Rogers Group
Mind the Gaps (of Your CX Transformation)
Four ways to boost the organizational impact of customer experience initiatives.