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1to1 Media's Weekly Digest is an online publication dedicated to covering customer-centric business strategies.

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8 ‘Crazy’ Insights: The Retailer’s Guide to Holiday Customer Service Success
8 ‘Crazy’ Insights: The Retailer’s Guide to Holiday Customer Service Success
For those who focus on building customer relationships and strengthening loyalty year-round, great holiday customer service remains the gift that keeps on giving as consumers return for every occasion.
Omnichannel Is the New Black
Omnichannel Is the New Black
The term “multichannel experience” is no longer the reigning buzzword. Concerns about how to engage customers across different channels are being edged out by a larger challenge: connecting those channels to provide a seamless, or omnichannel experience.
Smoothing the Path for the Omnichannel Customer Journey
Smoothing the Path for the Omnichannel Customer Journey
A compilation of expert perspectives on how to provide a unified view of customers across touchpoints and deliver seamless omnichannel experiences.
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T-Mobile Calls on Text Analytics
T-Mobile Calls on Text Analytics
For T-Mobile, the use of text analytics has helped its customer service organization to better understand customer interactions, align its agent resources more effectively, and provide more consistent service across channels.
How to Make Personalized Marketing Work for Your Company
How to Make Personalized Marketing Work for Your Company
Today's consumers filter out the generic messages as spam; personalized messages are the only ones with a hope of resonating.
An Eye on Healthcare’s Wearable Future
An Eye on Healthcare’s Wearable Future
Wearable devices and Big Data are on a collision course that could change the healthcare industry.
Leading Industries Fail to Meet Email Integrity Standards
Leading Industries Fail to Meet Email Integrity Standards
The study, which evaluated nearly 800 top consumer websites, revealed that only 8.3 percent passed the test, meaning 91.7 percent of those sites observed failed to meet the minimum standard of protocol adoption.

Thought Leadership from

Peppers & Rogers Group
Pardon the Disruption
Fairfax Media CEO Greg Hywood discusses the new role of customers in the business of news.