1to1 Media's Weekly Digest is an online publication dedicated to covering customer-centric business strategies.

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Monster Worldwide Gives Data a Seat at the Table
Monster Worldwide Gives Data a Seat at the Table
Before the advent of social media, Monster.com was one of the few places where job seekers and employers could connect.
Transforming Customer Experience Design with Data
Transforming Customer Experience Design with Data
The most successful companies know that customers value experiences that demonstrate a deep understanding and respect for their needs and preferences.
Designing the Intelligent Contact Center
Designing the Intelligent Contact Center
In our latest In Action guide, find out how to detect customer trends and patterns, cultivate lasting relationships, and even reduce operational costs in your contact center.
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5 Tips for Powering Contextual Messaging
5 Tips for Powering Contextual Messaging
Join 1to1 Media and SmartFocus for a complimentary webinar in which we'll explore how companies can develop contextual messaging based on a customer's interaction journey.
A High-Quality Customer Experience Starts with the Right Ingredients
A High-Quality Customer Experience Starts with the Right Ingredients
How do you design the highest quality customer experience? Start with these five ingredients.
Aetna’s Digital CX: A ‘Brand New Phenomenon’
Aetna’s Digital CX: A ‘Brand New Phenomenon’
In our increasingly connected ecosystem, marketing and technology matters often overlap.
How Technology Aids Inside Sales Execution
How Technology Aids Inside Sales Execution
Research reveals that those companies that have well-defined and structured sales processes typically generate better performance than their peers.

Thought Leadership from

Peppers & Rogers Group
Be the Tortoise. And the Hare.
The Tortoise and the Hare is a classic children's story featuring themes of speed, over-confidence, tenacity, and just desserts.