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1to1 Media's Weekly Digest is an online publication dedicated to covering customer-centric business strategies.

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8 ‘Crazy’ Insights: The Retailer’s Guide to Holiday Customer Service Success
8 ‘Crazy’ Insights: The Retailer’s Guide to Holiday Customer Service Success
For those who focus on building customer relationships and strengthening loyalty year-round, great holiday customer service remains the gift that keeps on giving as consumers return for every occasion.
Ghirardelli Gets Sweet Results from Social Insights
Ghirardelli Gets Sweet Results from Social Insights
Marketers know that consumers share online content, but they don’t always know what is being shared. Content that is copied and pasted, or snippets of text from a brand’s website, can fall through the cracks. Chocolate maker Ghirardelli, however, wanted more in-depth insight into the content that customers were sharing with each other.
Smoothing the Path for the Omnichannel Customer Journey
Smoothing the Path for the Omnichannel Customer Journey
A compilation of expert perspectives on how to provide a unified view of customers across touchpoints and deliver seamless omnichannel experiences.
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T-Mobile Calls on Text Analytics
T-Mobile Calls on Text Analytics
For T-Mobile, the use of text analytics has helped its customer service organization to better understand customer interactions, align its agent resources more effectively, and provide more consistent service across channels.
Customer Experience From Fluff to Tough
Customer Experience From Fluff to Tough
What does it take to deliver and sustain industry leading CX? A lot more than just jumping on a bandwagon. And it often requires more significant changes than what companies are committed to making.
An Eye on Healthcare’s Wearable Future
An Eye on Healthcare’s Wearable Future
Wearable devices and Big Data are on a collision course that could change the healthcare industry.
Leading Industries Fail to Meet Email Integrity Standards
Leading Industries Fail to Meet Email Integrity Standards
The study, which evaluated nearly 800 top consumer websites, revealed that only 8.3 percent passed the test, meaning 91.7 percent of those sites observed failed to meet the minimum standard of protocol adoption.

Thought Leadership from

Peppers & Rogers Group
Telstra Reaffirms Commitment to Customers, Gains Subscribers
Telstra's Peter Jamieson speaks about how the telephone and Internet operator is turning customer-focused talk into action.