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Healthcare Accountability: Sizing Up the Metrics for Delivering Value-Based Care
Healthcare Accountability: Sizing Up the Metrics for Delivering Value-Based Care
The Patient Protection and Affordable Care Act’s reform-oriented imperatives have brought healthcare accountability to the fore, leading hospitals, providers, and payers to grapple with ways to measure and deliver more cost-efficient, quality care. But challenges remain as the healthcare industry moves from a fee-based payments system to value-based care, note experts.
Transforming Your Marketers Into Data Scientists
Transforming Your Marketers Into Data Scientists
Data scientists use their mathematical, analytical, and statistical backgrounds to solve business challenges, while marketers are accustomed to leading creative endeavors. However, both skill sets must exist in unison, as one area of operations depends upon the other.
Realizing the Unforeseen Business Benefits of the Cloud
Realizing the Unforeseen Business Benefits of the Cloud
With perceived security concerns, cloud computing has become a controversial subject. However, the unanticipated benefits promise to revolutionize the way organizations deliver customer experience.
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Calculating the Financial Value of SEO
Calculating the Financial Value of SEO
Marketers who can forecast the financial impact of search engine optimization projects are able to drive higher ROI.
Not So Suite: Why Best-of-Breed Solutions Drive CRM Success
Not So Suite: Why Best-of-Breed Solutions Drive CRM Success
Given the unique needs of companies managing complete CRM initiatives, best-of-breed has now become the winning strategy for enterprise CRM deployments.
Executive Q&A: The Children’s Place Ramps Up on Inventory Management, New Promotions for the Holidays
Executive Q&A: The Children’s Place Ramps Up on Inventory Management, New Promotions for the Holidays
The retail landscape has changed drastically since The Children’s Place opened its doors 25 years ago. In addition to competing with other specialty brick-and-mortar retailers, the company faces stiff competition from online retailers and ecommerce giants like Amazon.
Mobile Shoppers Seek Improved In-App Customer Care
Mobile Shoppers Seek Improved In-App Customer Care
Contact Solutions’ “Mobile Shopping Cliffhanger” report examines growing trends in the mobile shopping space by identifying the gaps in retail apps that typically lead to dissatisfaction and churn.

Thought Leadership from

Peppers & Rogers Group
The Economics Behind Employee Happiness
Jenn Lim built a business on delivering employee happiness. It's a valuable strategic asset.