1to1 Media's Weekly Digest is an online publication dedicated to covering customer-centric business strategies.

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Leading Industries Fail to Meet Email Integrity Standards
Leading Industries Fail to Meet Email Integrity Standards
The study, which evaluated nearly 800 top consumer websites, revealed that only 8.3 percent passed the test, meaning 91.7 percent of those sites observed failed to meet the minimum standard of protocol adoption.
Speech Analytics Goes Back to the Future
Speech Analytics Goes Back to the Future
Though voice conversations and customer service calls may seem like things of the past, speech technology and data analytics continue to usher such interactions quickly into the future—no flux capacitor necessary.
Strengthening Self-Service via Speech Technology
Strengthening Self-Service via Speech Technology
Download the new 1to1 Media In Action paper to find out what it takes to improve the self-service experience for customers while lowering operational costs for your business.
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The Customer Engagement Imperative: Connecting for Competitive Advantage
The Customer Engagement Imperative: Connecting for Competitive Advantage
In this 1to1® Webinar, industry thought leader Jay Bourland, SVP and GM, Customer Engagement Solutions for Pitney Bowes, discusses the benefits of examining the sum of each customer's interactions and how these insights can be used to provide a single view—and a one-to-one connection—with each customer.
The Relevance Battle Royale
The Relevance Battle Royale
For today’s digital business striving to deliver personalized experiencesis likely the key to achieving the type of scale at which successful commercial Web and mobile sites and apps operate.
Battling the Power Struggle Between Marketing and Service
Battling the Power Struggle Between Marketing and Service
Conversocial’s recent social customer service study explores the great divide between customer service and marketing by emphasizing the effectiveness of dedicated social customer service solutions versus the more common social media management solutions (SMMS) that marketing budgets traditionally employ.
WGBH Cleans Up Donor Records, Boosts Campaigns
WGBH Cleans Up Donor Records, Boosts Campaigns
With better data hygiene, the broadcasting company has improved direct mail and email campaigns.

Thought Leadership from

Peppers & Rogers Group
Cirque du Soleil Balances the Art and Science of Creativity
Business intelligence gives the entertainment company new insights about shows, customers, and markets.