1to1 Media's Weekly Digest is an online publication dedicated to covering customer-centric business strategies.

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Collaborating in the Cloud
Collaborating in the Cloud
Bridging data and capabilities across channels and departments has become critical as organizations strive to eliminate customer data silos and become more agile in responding to rapidly changing market dynamics. For many companies, cloud-based solutions like software-as-a-service (SaaS) and platform-as-a-service (PaaS) meet these needs by allowing for collaboration and connecting internal and external value chains at minimal capital expenses.
Telecoms Call Big Data Into Action
Telecoms Call Big Data Into Action
But, as the available pool of data continues to grow, telecom companies are faced with the challenge of deciphering this information and bringing insight to action.
Smoothing the Path for the Omnichannel Customer Journey
Smoothing the Path for the Omnichannel Customer Journey
A compilation of expert perspectives on how to provide a unified view of customers across touchpoints and deliver seamless omnichannel experiences.
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The 5 Imperatives for Data-Driven Marketing Success
The 5 Imperatives for Data-Driven Marketing Success
In this 1to1® Webinar, industry thought leaders Don Peppers, founding partner, Peppers & Rogers Group, and Jeff Jones, VP, solutions consulting, Teradata Marketing Applications, will reveal the steps that decision-makers can take to make data-driven marketing sizzle.
Content Marketing's Impact on Talent Recruitment
Content Marketing's Impact on Talent Recruitment
Content marketing efforts are typically aimed at specific buyers within particular niches, and more than likely, your employees won’t fit that profile
Ancestry.com Unifies Customer Data, Increasing Customer Reach by 60 Percent
Ancestry.com Unifies Customer Data, Increasing Customer Reach by 60 Percent
Family history site Ancestry.com serves more than 2.7 million worldwide subscribers who turn to the site to discover and share information about their lineage. Founded in 1983, the Provo, UT-based company has compiled a wide collection of user-generated content, including more than 60 million family trees and 6 billion profiles, in addition to receiving about 25 million unique monthly views on its site.
Businesses Struggle to Develop Rewarding, Strategic Partnerships
Businesses Struggle to Develop Rewarding, Strategic Partnerships
While executives understand that collaboration can be critical to long-term growth, few organizations have the necessary processes in place to ensure said ventures are successfully executed.

Thought Leadership from

Peppers & Rogers Group
Break Down the Contact Center Wall
Four reasons consumer banking profits from a flexible contact center model that includes at-home agents.