1to1 Media's Weekly Digest is an online publication dedicated to covering customer-centric business strategies.

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City Sports Sets its Sights on Personalized Shopping Experiences
City Sports Sets its Sights on Personalized Shopping Experiences
Sporting goods retailer City Sports understands that winning customers is a marathon, not a sprint.
Strengthening Sales Effectiveness Through Improved Content Workflow
Strengthening Sales Effectiveness Through Improved Content Workflow
Qvidian’s recent “2015 Content Automation Trends Report” examines where companies falter with regard to their content creation, delivery, and management processes.
Designing the Intelligent Contact Center
Designing the Intelligent Contact Center
In our latest In Action guide, find out how to detect customer trends and patterns, cultivate lasting relationships, and even reduce operational costs in your contact center.
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5 Tips for Powering Contextual Messaging
5 Tips for Powering Contextual Messaging
Join 1to1 Media and SmartFocus for a complimentary webinar in which we'll explore how companies can develop contextual messaging based on a customer's interaction journey.
A High-Quality Customer Experience Starts with the Right Ingredients
A High-Quality Customer Experience Starts with the Right Ingredients
How do you design the highest quality customer experience? Start with these five ingredients.
Data Privacy Concerns Spark Growth in Social Login
Data Privacy Concerns Spark Growth in Social Login
Companies that safeguard data and boost relevance will find customers are much more eager to share information if there’s some perceived value for them.
How to Thrive in an On-Demand Economy
How to Thrive in an On-Demand Economy
From grocery deliveries to parking or renting a car, mundane tasks have become highly competitive fields in the on-demand economy.

Thought Leadership from

Peppers & Rogers Group
Three Ways to Digitize the Workplace to Boost Employee Engagement
Enable digital tools to improve daily activities, not add more complexity to a workday.