1to1 Media's Weekly Digest is an online publication dedicated to covering customer-centric business strategies.

Sign up Current Issue Archives
Telstra Reaffirms Commitment to Customers, Gains Subscribers
Telstra Reaffirms Commitment to Customers, Gains Subscribers
Telstra is a company with a longstanding commitment to technology and product leadership and it’s in the midst of one of the most important transitions in its history—to put the customer at the center of its business.
WGBH Cleans Up Donor Records, Boosts Campaigns
WGBH Cleans Up Donor Records, Boosts Campaigns
With better data hygiene, the broadcasting company has improved direct mail and email campaigns.
Architecting the Intelligent Contact Center
Architecting the Intelligent Contact Center
In this In Action paper by 1to1 Media, industry experts share advice for how to use customer data, workforce optimization tools, analytics, and agile contact center platforms to deliver personalized experiences across the globe.
ADVERTISEMENT
The Customer Engagement Imperative: Connecting for Competitive Advantage
The Customer Engagement Imperative: Connecting for Competitive Advantage
In this 1to1® Webinar, industry thought leader Jay Bourland, SVP and GM, Customer Engagement Solutions for Pitney Bowes, discusses the benefits of examining the sum of each customer's interactions and how these insights can be used to provide a single view—and a one-to-one connection—with each customer.
All in a Day’s Work: the Ever-Changing Role of the CMO
All in a Day’s Work: the Ever-Changing Role of the CMO
As the pressures for financial accountability continue to increase, the CMO's relationship with the rest of the C-suite will only become more important.
Cloud-Based Call Centers Improve Enterprisewide Efficiencies
Cloud-Based Call Centers Improve Enterprisewide Efficiencies
Evolve IP and CCNG’s “2014 North American Call Center Survey Results Paper” explores the evolving landscape of the call center and how leading companies are embracing emerging cloud technologies to extend their reach and boost customer service.
The Redglaze Group Polishes Up its Data
The Redglaze Group Polishes Up its Data
A new CRM syste allows Redglaze staff has access to more robust information system that's updated in real time, enable engaging interactions,and give customers the information they require quickly.

Thought Leadership from

Peppers & Rogers Group
Three Types of Advanced Analytics for Operators
Separate what’s hot from what’s hype to make a real impact on telecommunications business.