1to1 Media's Weekly Digest is an online publication dedicated to covering customer-centric business strategies.

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Data Privacy Concerns Spark Growth in Social Login
Data Privacy Concerns Spark Growth in Social Login
Companies that safeguard data and boost relevance will find customers are much more eager to share information if there’s some perceived value for them.
How to Thrive in an On-Demand Economy
How to Thrive in an On-Demand Economy
From grocery deliveries to parking or renting a car, mundane tasks have become highly competitive fields in the on-demand economy.
Designing the Intelligent Contact Center
Designing the Intelligent Contact Center
In our latest In Action guide, find out how to detect customer trends and patterns, cultivate lasting relationships, and even reduce operational costs in your contact center.
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5 Tips for Powering Contextual Messaging
5 Tips for Powering Contextual Messaging
Join 1to1 Media and SmartFocus for a complimentary webinar in which we'll explore how companies can develop contextual messaging based on a customer's interaction journey.
A High-Quality Customer Experience Starts with the Right Ingredients
A High-Quality Customer Experience Starts with the Right Ingredients
How do you design the highest quality customer experience? Start with these five ingredients.
BlueCross BlueShield of South Carolina Readies its CX for 2020
BlueCross BlueShield of South Carolina Readies its CX for 2020
BlueCross BlueShield of South Carolina is in the midst of a shift, entering its fifth year of strategic customer experience transformation.
Expanding Corporate Culture to Engage Millennial Recruits
Expanding Corporate Culture to Engage Millennial Recruits
Value comes from within, as employees embody the organization’s code of ethics, bringing customer centricity to life in all they say and do.

Thought Leadership from

Peppers & Rogers Group
Frank Underwood Serves Up Loyalty Lessons
Customer loyalty is as fragile as a house of cards.