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Now Accepting Nominations for the 2015 Gartner & 1to1 Media Customer Experience Excellence Awards.

Nominate a Customer-Centric Leader Today! Deadline April 3rd, 2015.

1to1 Media's Weekly Digest is an online publication dedicated to covering customer-centric business strategies.

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A Look Ahead at Personalization 2.0
A Look Ahead at Personalization 2.0
A personalized experience used to be as simple as greeting a customer by name, but as digital and physical experiences merge, the bar for meaningful customer experiences is rising.
Revamping Failed Financial Customer Service Strategies
Revamping Failed Financial Customer Service Strategies
Reputation plays an integral role within the financial services industry, as fruitful relationships rely upon trust and satisfaction.
Getting Smart About Mobile Customer Engagement
Getting Smart About Mobile Customer Engagement
Understanding the mobile customer journey can enable companies to provide the types of experiences that strengthen engagement and loyalty.
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The Role of People in a Digital World
The Role of People in a Digital World
In this 30-minute webinar, guest speaker Ian Jacobs of Forrester Research, and Kelly Koelliker of Verint, discuss how companies can enable agents to handle complex customer interactions that lock in loyalty.
The Top 3 Reasons Businesses Should Prioritize Web Security in 2015
The Top 3 Reasons Businesses Should Prioritize Web Security in 2015
In light of recent data breaches, a top priority for businesses will be securing their data in 2015. Here are the top three reasons why all businesses should reevaluate their web security standards in 2015.
Massage Envy Spa Turns Data into a Competitive Advantage
Massage Envy Spa Turns Data into a Competitive Advantage
As customer demand for massage services rise, companies like Massage Envy Spa are focusing on the customer experience to stay ahead of the competition.
Should Marketers Drive the Customer Experience?
Should Marketers Drive the Customer Experience?
As lifecycle stages begin to blur, companies are increasingly aware of the need to assign leadership if their acquisition and retention efforts are to remain effective and profitable.

Thought Leadership from

Peppers & Rogers Group
Next-Gen learning and development in action
Examples of advanced learning innovation in the healthcare industry.