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Customer Experience
Sales
Marketing
Service
Employee Engagement
Topics
Customer Acquisition
Customer Engagement
Customer Growth
Customer Loyalty
Customer Retention
Customer Strategy
Data Analytics
Digital Engagement
Mobile Engagement
Omnichannel
Personalization
Social Media
Technology
Voice of Customer
Workforce Management
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Posts by Brian Spinner
Brian Spinner
3 ways conversational messaging compounds CX growth for banks
Brian Spinner
-
October 14, 2022
The landscape of retail banking is rapidly changing. Physical banks are closing and the age of virtual banking is here. It is a change...
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Outsourcing is a sure bet for financial services in 2023
Brian Spinner
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September 21, 2022
Today’s business climate is creating a difficult balancing act for CX leaders. On one hand, they’re looking to provide customers with excellent service while...
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Recent posts
CCW show report: Are you ready for your AI coworker?
June 25, 2025
AI insights redefine QA and boost CSAT
May 13, 2025
Webinar recap: AI + CX are the new revenue generation power duo
April 15, 2025
B2B CX – Strategy & Business Alignment
April 10, 2025
Webinar recap: Fight fraud with richer data and human context
April 10, 2025
