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Customer Experience
Sales
Marketing
Service
Employee Engagement
Topics
Customer Acquisition
Customer Engagement
Customer Growth
Customer Loyalty
Customer Retention
Customer Strategy
Data Analytics
Digital Engagement
Mobile Engagement
Omnichannel
Personalization
Social Media
Technology
Voice of Customer
Workforce Management
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Posts by Brian Spinner
Brian Spinner
3 ways conversational messaging compounds CX growth for banks
Brian Spinner
-
October 14, 2022
The landscape of retail banking is rapidly changing. Physical banks are closing and the age of virtual banking is here. It is a change...
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Outsourcing is a sure bet for financial services in 2023
Brian Spinner
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September 21, 2022
Today’s business climate is creating a difficult balancing act for CX leaders. On one hand, they’re looking to provide customers with excellent service while...
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Recent posts
PODCAST: AI is calling. How do you answer?
February 2, 2026
At NRF, the customer is still king – but now AI is the concierge
January 19, 2026
Customer Strategist Journal wrapped: CX’s hot topics of 2025
December 18, 2025
Get Ready for CX 2026: Agile. Agentic. Unstoppable.
November 10, 2025
AI reshapes holiday shopping this year
October 22, 2025
