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Customer Experience
Sales
Marketing
Service
Employee Engagement
Topics
Customer Acquisition
Customer Engagement
Customer Growth
Customer Loyalty
Customer Retention
Customer Strategy
Data Analytics
Digital Engagement
Mobile Engagement
Omnichannel
Personalization
Social Media
Technology
Voice of Customer
Workforce Management
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Posts by Brian Spinner
Brian Spinner
3 ways conversational messaging compounds CX growth for banks
Brian Spinner
-
October 14, 2022
The landscape of retail banking is rapidly changing. Physical banks are closing and the age of virtual banking is here. It is a change...
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Outsourcing is a sure bet for financial services in 2023
Brian Spinner
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September 21, 2022
Today’s business climate is creating a difficult balancing act for CX leaders. On one hand, they’re looking to provide customers with excellent service while...
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Recent posts
Is a CX reckoning coming? 3 signs that point to ‘yes’
January 18, 2023
Digital engagement and employee experience are brands’ top priorities for 2023
December 16, 2022
These 4 CX and EX trends should set your 2023 priorities
November 22, 2022
Customers are your ‘ace in the hole’ during uncertain times
November 16, 2022
It’s time to Be REAL about CX leadership
November 2, 2022
