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Customer Experience
Sales
Marketing
Service
Employee Engagement
Topics
Customer Acquisition
Customer Engagement
Customer Growth
Customer Loyalty
Customer Retention
Customer Strategy
Data Analytics
Digital Engagement
Mobile Engagement
Omnichannel
Personalization
Social Media
Technology
Voice of Customer
Workforce Management
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Posts by Brian Spinner
Brian Spinner
Outsourcing is a sure bet for financial services in 2023
Brian Spinner
-
September 21, 2022
Today’s business climate is creating a difficult balancing act for CX leaders. On one hand, they’re looking to provide customers with excellent service while...
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Recent posts
Outsourcing is a sure bet for financial services in 2023
September 21, 2022
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Customer intent is a treasure trove of actionable data hiding in plain sight
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