Customer Strategy Archives

Customer Service Strategies and Best Practices

An Inside Look at COVID-19 Vaccine Strategies that Work

Judith Aquino - March 22, 20210

State and local healthcare organizations are facing multiple challenges in getting COVID-19 vaccines to communities. Andy Martin, group vice president at TTEC, shares insights...

Customer Strategy

In Their Own Words: Vaccine Patients Share Their Experiences

Elizabeth Glagowski - February 25, 20210

As the COVID-19 vaccine rollout begins across the country, patient experiences vary. Hear what some people had to say in their efforts to receive...

Customer Engagement

4 Ways to Orchestrate Amazing Ominchanncel Customer Journeys

Guest: Ryan Swanger - February 16, 20210

Customers like options. They want to choose how to customize their products, services, and even the channels in which they interact with brands. To...

Customer Strategy

Top 4 Artificial Intelligence Trends to Watch in 2021

Nikki Schuck - January 25, 20210

Customers may have tolerated subpar customer experiences due to COVID impacts last year, but times have changed. They are expecting easier, better, and faster...

Customer Experience Strategies and Best Practices

NRF 2021: Trends that Retailers Bet will Outlast the Pandemic

Judith Aquino - January 18, 20210

With 2020 in the rearview mirror, retailers are ready to embark on a new path forward. However, it’s impossible to look ahead without acknowledging...

Customer Acquisition

Startup Founders Weigh In on CX Innovation in a COVID-19 Era

Judith Aquino - December 18, 20200

Disruptive companies are designed to, well, disrupt existing industries and business practices. But what happens when companies across the spectrum of industries and sizes...

Customer Relationship Management

3 Hot Takeaways from CX Happy Hour

Dylan Haviland - December 1, 20200

2020 has been a wakeup call for customer experience, but not everything will stick. In TTEC’s first-ever LinkedIn Live happy hour, guests from around...

Customer Service Strategies and Best Practices

It’s Finally Time for Frictionless Financial CX

Judith Aquino - October 28, 20200

It turns out the coronavirus pandemic is also a time machine. Instead of a lengthy march to digital transformation, the pandemic condensed years of...

Customer Growth

Survey: 67% of CEOs Expect to Hit Original 2020 Growth Targets

Judith Aquino - August 4, 20200

At the start of 2020, many CEOs had modest to high growth goals for their organizations. And then the COVID-19 pandemic struck. How have...