Customer Strategy

At its core, excellent customer support is about making your customers feel understood and appreciated by your business. And while customer support...

New decade, new retail. At National Retail Federation (NRF) “Big Show” conference in New York City, business leaders defined what will make for exceptional...

Increasingly, customers expect personalized experiences as a standard of service. But as consumers, we all know that the quality of personalized experiences...

https://soundcloud.com/cxpod/delivery-route-planning-a-hotbed-for-innovation How does the customer experience affect delivery routes? What are the low-hanging fruits of making...

IoT (Internet of Things) devices, products that are connected to multiple channels (think Google Home or any smart home device), are redefining how...

As consumers, we live in a golden age. It has never been easier to find, purchase, watch, or listen to what we...

Ask any millennial what an influencer is and you will hear about vibrant social media stars who flaunt the latest trends in...

The next generation of cellular networks—also known as 5G—is set to greatly enhance the speed, connections, and responsiveness of wireless devices. So, what does...

The future of customer service rests on an organization’s ability to recognize and meet customers where they are. Incite Group’s 9th Annual Customer...