Customer Strategy Archives

Customer Growth

Survey: 67% of CEOs Expect to Hit Original 2020 Growth Targets

Judith Aquino - August 4, 20200

At the start of 2020, many CEOs had modest to high growth goals for their organizations. And then the COVID-19 pandemic struck....

Customer Engagement

How to Move your Digital Transformation Strategy Forward (Hint: It’s not a Crisis Response)

Judith Aquino - July 16, 20200

Without question, the COVID-19 pandemic has laid bare consumers’ dependence on real-time digital services and experiences. When customers order groceries online, use...

Customer Loyalty

Rethink the Contact Center of the Future

Dylan Haviland - July 1, 20200

The contact center industry has always needed to look forward. It’s a business so ingrained in the trends and innovations of every...

Customer Engagement

Contact Tracing: 4 Lessons Learned from the Front Lines

Elizabeth Glagowski - June 1, 20200

Contact tracing is a critical component to containing and flattening the curve of COVID-19. Tracking those who are infected and who may...

Customer Service Strategies and Best Practices

3 Ways Resiliency Helps Companies Shift Back

Dylan Haviland - May 19, 20200

A forward-thinking strategy is the best solution for overcoming uncertainty. For CX-leaders in the contact center space to overcome the fallout from...

Customer Relationship Management

How to Rebound from the Coronavirus: Your Top Sales Questions Answered

Judith Aquino - May 4, 20200

Like a massive tidal wave, the COVID-19 pandemic has upended business operations, supply chains, and economic activity, leaving a path of uncertainty....

Customer Strategy

Here’s How Sales Professionals Can Succeed in the New Reality

Judith Aquino - April 28, 20200

At its best, sales is about helping clients succeed. When we help our clients win, we win as well. But these aren't...

Customer Strategy

How sustainability is reshaping relationships with consumers and clients

Dylan Haviland - March 2, 20200

On Feb. 17, Jeff Bezos announced the “Bezos Earth Fund,” pledging $10 billion against what he deemed Earth’s biggest threat, climate change....

Customer Strategy

Behind the Scenes of Dow Jones’ Customer Care

Judith Aquino - February 11, 20200

At its core, excellent customer support is about making your customers feel understood and appreciated by your business. And while customer support...