Customer Strategy

Contact tracing is a critical component to containing and flattening the curve of COVID-19. Tracking those who are infected and who may...

A forward-thinking strategy is the best solution for overcoming uncertainty. For CX-leaders in the contact center space to overcome the fallout from...

Like a massive tidal wave, the COVID-19 pandemic has upended business operations, supply chains, and economic activity, leaving a path of uncertainty....

At its best, sales is about helping clients succeed. When we help our clients win, we win as well. But these aren't...

On Feb. 17, Jeff Bezos announced the “Bezos Earth Fund,” pledging $10 billion against what he deemed Earth’s biggest threat, climate change....

At its core, excellent customer support is about making your customers feel understood and appreciated by your business. And while customer support...

New decade, new retail. At National Retail Federation (NRF) “Big Show” conference in New York City, business leaders defined what will make for exceptional...

Increasingly, customers expect personalized experiences as a standard of service. But as consumers, we all know that the quality of personalized experiences...

https://soundcloud.com/cxpod/delivery-route-planning-a-hotbed-for-innovation How does the customer experience affect delivery routes? What are the low-hanging fruits of making...