Data Analytics

The Centers for Medicare and Medicaid Services (CMS) is raising the stakes on patient and member experience for health insurance organizations. CMS recently introduced...

In spite of recent political turmoil, the video app TikTok is experiencing a meteoric rise in the U.S. TikTok has about 100 million monthly active...

Without question, the COVID-19 pandemic has laid bare consumers’ dependence on real-time digital services and experiences. When customers order groceries online, use telemedicine, stream...

In times of crisis -- like right now -- people are naturally anxious. They are unsure of what will happen next. They have questions....

New decade, new retail. At National Retail Federation (NRF) “Big Show” conference in New York City, business leaders defined what will make for exceptional customer experiences...

In the era of the customer, companies are adopting digital initiatives and making changes to established business models, processes, and systems to become customer-centric...

There’s an old saying that says sometimes you have to look back to move forward. In the contact center space, interaction analytics, also known...

On Nov. 12th Disney Plus entered the streaming world and effectively started the Streaming Wars. Amassing 10 million users on day one and possibly matching Netflix’s 60...

As consumers, we live in a golden age. It has never been easier to find, purchase, watch, or listen to what we want, when...