1to1 Media's Weekly Digest is an online publication dedicated to covering customer-centric business strategies.

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Mature Marketers: The Digital Space Comes of Age
Mature Marketers: The Digital Space Comes of Age
Just since the late 1990s, the customer experience has undergone significant changes as marketers have had to acclimate to the introduction of email, live chat, social media, and mobile technologies—not to mention the penetration of the Internet overall.
Most Retailers' Analytics Lag Behind Amazon
Most Retailers' Analytics Lag Behind Amazon
EKN Research’s “3rd Annual Analytics in Retail” benchmark study explores the average retailers' struggle with analytics, highlighting their inability to derive significant value and the importance of an effective data strategy.
Architecting the Intelligent Contact Center
Architecting the Intelligent Contact Center
In this In Action paper by 1to1 Media, industry experts share advice for how to use customer data, workforce optimization tools, analytics, and agile contact center platforms to deliver personalized experiences across the globe.
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The Customer Engagement Imperative: Connecting for Competitive Advantage
The Customer Engagement Imperative: Connecting for Competitive Advantage
In this 1to1® Webinar, industry thought leader Jay Bourland, SVP and GM, Customer Engagement Solutions for Pitney Bowes, discusses the benefits of examining the sum of each customer's interactions and how these insights can be used to provide a single view—and a one-to-one connection—with each customer.
Marketers: Treat Content as an Investment, Not a Cost
Marketers: Treat Content as an Investment, Not a Cost
To effectively reach target audiences in different countries, it’s important to evaluate your content library and ensure information is translated and localized for different cultures.
Mapping Out Employees’ Real-Time Roles and Responsibilities
Mapping Out Employees’ Real-Time Roles and Responsibilities
As consumer expectations evolve alongside the tools that support relationship growth, businesses must actively establish an internal real-time strategy that empowers employees across the enterprise.
Twitter Tops List of Most Trustworthy Websites
Twitter Tops List of Most Trustworthy Websites
The Online Trust Alliance’s “2014 Online Trust Audit and Honor Roll” report recognizes those brands that are leading the way when it comes to privacy, security, and transparency measures, underscoring the importance of such protection initiatives, as well as the risks of complacency.

Thought Leadership from

Peppers & Rogers Group
Three Types of Advanced Analytics for Operators
Separate what’s hot from what’s hype to make a real impact on telecommunications business.