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Elizabeth Glagowski

Sales Effectiveness Strategies and Best Practices

3 Steps to Creating a Winning Sales Team

Elizabeth Glagowski - 0
When it comes to sales, you can't play the game without a great team. So how can companies put together the best team possible...
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Customer Engagement

How Kroger’s Contact Center Weathered the Pandemic

Elizabeth Glagowski - 0
Grocery stores and supermarkets sit on the front lines of customer experience. They are literally a lifeline to communities, and when the pandemic hit,...
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Customer Engagement

How Well Do Brands Use Mobile Messaging and Live Chat?

Elizabeth Glagowski - 0
When customers reach out to a brand with sales or customer service questions, they increasingly do it from their mobile devices. Whether it be...
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Customer Engagement

Contact Tracing: 4 Lessons Learned from the Front Lines

Elizabeth Glagowski - 0
Contact tracing is a critical component to containing and flattening the curve of COVID-19. Tracking those who are infected and who may be exposed...
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Customer Engagement

Contact Centers Maintain Human Connections in Times of Crisis

Elizabeth Glagowski - 0
In times of crisis -- like right now -- people are naturally anxious. They are unsure of what will happen next. They have questions....
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Customer Strategy

Human Resources Adapts to a Changing CX Workforce

Elizabeth Glagowski - 0
Data and people-centered strategies enable a great contact center environment.
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