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1to1 Media
Customer Experience
Sales
Marketing
Service
Employee Engagement
Topics
Customer Acquisition
Customer Engagement
Customer Growth
Customer Loyalty
Customer Retention
Customer Strategy
Data Analytics
Digital Engagement
Mobile Engagement
Omnichannel
Personalization
Social Media
Technology
Voice of Customer
Workforce Management
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Posts by Elizabeth Glagowski
Elizabeth Glagowski
Customer Engagement
How Well Do Brands Use Mobile Messaging and Live Chat?
Elizabeth Glagowski
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July 6, 2020
0
When customers reach out to a brand with sales or customer service questions, they increasingly do it from their mobile devices. Whether...
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Customer Engagement
Contact Tracing: 4 Lessons Learned from the Front Lines
Elizabeth Glagowski
-
June 1, 2020
0
Contact tracing is a critical component to containing and flattening the curve of COVID-19. Tracking those who are infected and who may...
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Customer Engagement
Contact Centers Maintain Human Connections in Times of Crisis
Elizabeth Glagowski
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April 6, 2020
0
In times of crisis -- like right now -- people are naturally anxious. They are unsure of what will happen next. They...
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Customer Strategy
Human Resources Adapts to a Changing CX Workforce
Elizabeth Glagowski
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July 22, 2019
0
Data and people-centered strategies enable a great contact center environment.
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Customer Acquisition
Seen and Heard: National Retail Federation Big Show 2019
Elizabeth Glagowski
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January 16, 2019
0
Lessons for retail and others about CX trends, employee and talent issues, and technology as a CX/EX enabler.
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Customer Engagement
How Long Is Too Long to Wait for Customer Service?
Elizabeth Glagowski
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June 20, 2011
0
Would you wait more than eight minutes to speak to a customer service representative on the phone?
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Recent posts
How Well Do Brands Use Mobile Messaging and Live Chat?
Customer Engagement
Elizabeth Glagowski
-
July 6, 2020
0
When customers reach out to a brand with sales or customer service questions, they increasingly do it from their mobile devices. Whether...
Read more
Rethink the Contact Center of the Future
Customer Loyalty
Dylan Haviland
-
July 1, 2020
0
The contact center industry has always needed to look forward. It’s a business so ingrained in the trends and innovations of every...
Read more
5 Strategies to Accelerate Digital Transformation
Digital Engagement
Dylan Haviland
-
June 8, 2020
0
Rich Text Editor, edit-field-body-und-0-value, Press ALT 0 for help Countless mentions of “digital transformation” gets us no closer to...
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Contact Tracing: 4 Lessons Learned from the Front Lines
Customer Engagement
Elizabeth Glagowski
-
June 1, 2020
0
Contact tracing is a critical component to containing and flattening the curve of COVID-19. Tracking those who are infected and who may...
Read more
Data Breach Report: Credential Theft, Social Attacks Lead to Most Security Breaches
Technology
Judith Aquino
-
May 29, 2020
0
Cybercriminals, hackers, and fraudsters are, if nothing else, adaptive. In a new study, the 2020 Verizon Data Breach Investigations Report, researchers identified...
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