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1to1 Media
Customer Experience
Sales
Marketing
Service
Employee Engagement
Topics
Customer Acquisition
Customer Engagement
Customer Growth
Customer Loyalty
Customer Retention
Customer Strategy
Data Analytics
Digital Engagement
Mobile Engagement
Omnichannel
Personalization
Social Media
Technology
Voice of Customer
Workforce Management
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Posts by Elizabeth Glagowski
Elizabeth Glagowski
Sales Effectiveness Strategies and Best Practices
3 Steps to Creating a Winning Sales Team
Elizabeth Glagowski
-
November 10, 2020
0
When it comes to sales, you can't play the game without a great team. So how can companies put together the best...
Continue reading
Customer Engagement
How Kroger’s Contact Center Weathered the Pandemic
Elizabeth Glagowski
-
November 3, 2020
0
Grocery stores and supermarkets sit on the front lines of customer experience. They are literally a lifeline to communities, and when the...
Continue reading
Customer Engagement
How Well Do Brands Use Mobile Messaging and Live Chat?
Elizabeth Glagowski
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July 6, 2020
0
When customers reach out to a brand with sales or customer service questions, they increasingly do it from their mobile devices. Whether...
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Customer Engagement
Contact Tracing: 4 Lessons Learned from the Front Lines
Elizabeth Glagowski
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June 1, 2020
0
Contact tracing is a critical component to containing and flattening the curve of COVID-19. Tracking those who are infected and who may...
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Customer Engagement
Contact Centers Maintain Human Connections in Times of Crisis
Elizabeth Glagowski
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April 6, 2020
0
In times of crisis -- like right now -- people are naturally anxious. They are unsure of what will happen next. They...
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Customer Strategy
Human Resources Adapts to a Changing CX Workforce
Elizabeth Glagowski
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July 22, 2019
0
Data and people-centered strategies enable a great contact center environment.
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Recent posts
Mobile Commerce Projected to Represent 54% of Online Transactions by 2021
Customer Engagement
Judith Aquino
-
November 16, 2020
0
What’s next for mobile commerce in a world transformed by COVID-19? What new expectations do customers have and how can brands be...
Read more
Mobile Commerce Projected to Represent 54% of Online Transactions by 2021
Customer Engagement
Judith Aquino
-
November 11, 2020
0
What’s next for mobile commerce in a world transformed by COVID-19? What new expectations do customers have and how can brands be...
Read more
3 Steps to Creating a Winning Sales Team
Sales Effectiveness Strategies and Best Practices
Elizabeth Glagowski
-
November 10, 2020
0
When it comes to sales, you can't play the game without a great team. So how can companies put together the best...
Read more
How Kroger’s Contact Center Weathered the Pandemic
Customer Engagement
Elizabeth Glagowski
-
November 3, 2020
0
Grocery stores and supermarkets sit on the front lines of customer experience. They are literally a lifeline to communities, and when the...
Read more
It’s Finally Time for Frictionless Financial CX
Customer Service Strategies and Best Practices
Judith Aquino
-
October 28, 2020
0
It turns out the coronavirus pandemic is also a time machine. Instead of a lengthy march to digital transformation, the pandemic condensed...
Read more
