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1to1 Media
Customer Experience
Sales
Marketing
Service
Employee Engagement
Topics
Customer Acquisition
Customer Engagement
Customer Growth
Customer Loyalty
Customer Retention
Customer Strategy
Data Analytics
Digital Engagement
Mobile Engagement
Omnichannel
Personalization
Social Media
Technology
Voice of Customer
Workforce Management
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Posts by Elizabeth Glagowski
Elizabeth Glagowski
Sales Effectiveness Strategies and Best Practices
3 Steps to Creating a Winning Sales Team
Elizabeth Glagowski
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November 10, 2020
0
When it comes to sales, you can't play the game without a great team. So how can companies put together the best team possible...
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Customer Engagement
How Kroger’s Contact Center Weathered the Pandemic
Elizabeth Glagowski
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November 3, 2020
0
Grocery stores and supermarkets sit on the front lines of customer experience. They are literally a lifeline to communities, and when the pandemic hit,...
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Customer Engagement
How Well Do Brands Use Mobile Messaging and Live Chat?
Elizabeth Glagowski
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July 6, 2020
0
When customers reach out to a brand with sales or customer service questions, they increasingly do it from their mobile devices. Whether it be...
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Customer Engagement
Contact Tracing: 4 Lessons Learned from the Front Lines
Elizabeth Glagowski
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June 1, 2020
0
Contact tracing is a critical component to containing and flattening the curve of COVID-19. Tracking those who are infected and who may be exposed...
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Customer Engagement
Contact Centers Maintain Human Connections in Times of Crisis
Elizabeth Glagowski
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April 6, 2020
0
In times of crisis -- like right now -- people are naturally anxious. They are unsure of what will happen next. They have questions....
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Customer Strategy
Human Resources Adapts to a Changing CX Workforce
Elizabeth Glagowski
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July 22, 2019
0
Data and people-centered strategies enable a great contact center environment.
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Recent posts
Top 4 Artificial Intelligence Trends to Watch in 2021
January 25, 2021
NRF 2021: Trends that Retailers Bet will Outlast the Pandemic
January 18, 2021
A Coronavirus Survivor on What it Takes to Lead through a Pandemic
January 18, 2021
In a Crowded Healthcare Industry, Stand Out with Stellar Patient Experience
January 11, 2021
Another Round of CX Happy Hour: 3 Employee Experience Tips for 2021
January 4, 2021