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1to1 Media
Customer Experience
Sales
Marketing
Service
Employee Engagement
Topics
Customer Acquisition
Customer Engagement
Customer Growth
Customer Loyalty
Customer Retention
Customer Strategy
Data Analytics
Digital Engagement
Mobile Engagement
Omnichannel
Personalization
Social Media
Technology
Voice of Customer
Workforce Management
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Posts by Elizabeth Glagowski
Elizabeth Glagowski
Customer Strategy
In Their Own Words: Vaccine Patients Share Their Experiences
Elizabeth Glagowski
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February 25, 2021
0
As the COVID-19 vaccine rollout begins across the country, patient experiences vary. Hear what some people had to say in their efforts to receive...
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Sales Effectiveness Strategies and Best Practices
3 Steps to Creating a Winning Sales Team
Elizabeth Glagowski
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November 10, 2020
0
When it comes to sales, you can't play the game without a great team. So how can companies put together the best team possible...
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Customer Engagement
How Kroger’s Contact Center Weathered the Pandemic
Elizabeth Glagowski
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November 3, 2020
0
Grocery stores and supermarkets sit on the front lines of customer experience. They are literally a lifeline to communities, and when the pandemic hit,...
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Customer Engagement
How Well Do Brands Use Mobile Messaging and Live Chat?
Elizabeth Glagowski
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July 6, 2020
0
When customers reach out to a brand with sales or customer service questions, they increasingly do it from their mobile devices. Whether it be...
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Customer Engagement
Contact Tracing: 4 Lessons Learned from the Front Lines
Elizabeth Glagowski
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June 1, 2020
0
Contact tracing is a critical component to containing and flattening the curve of COVID-19. Tracking those who are infected and who may be exposed...
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Customer Engagement
Contact Centers Maintain Human Connections in Times of Crisis
Elizabeth Glagowski
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April 6, 2020
0
In times of crisis -- like right now -- people are naturally anxious. They are unsure of what will happen next. They have questions....
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Recent posts
Offshoring, Onshoring, Nearshoring: So Many Shores, So Little Time
March 30, 2021
An Inside Look at COVID-19 Vaccine Strategies that Work
March 22, 2021
Customer Acquisition vs. Retention: The Perfect Balancing Act
March 8, 2021
3 Ways Contact Centers Can Deliver on Digital Expectations
March 1, 2021
In Their Own Words: Vaccine Patients Share Their Experiences
February 25, 2021