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1to1 Media
Customer Experience
Sales
Marketing
Service
Employee Engagement
Topics
Customer Acquisition
Customer Engagement
Customer Growth
Customer Loyalty
Customer Retention
Customer Strategy
Data Analytics
Digital Engagement
Mobile Engagement
Omnichannel
Personalization
Social Media
Technology
Voice of Customer
Workforce Management
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Authors
Posts by Elizabeth Glagowski
Elizabeth Glagowski
Customer Acquisition
Seen and Heard: National Retail Federation Big Show 2019
Elizabeth Glagowski
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January 16, 2019
0
Lessons for retail and others about CX trends, employee and talent issues, and technology as a CX/EX enabler.
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Customer Engagement
How Long Is Too Long to Wait for Customer Service?
Elizabeth Glagowski
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June 20, 2011
0
Would you wait more than eight minutes to speak to a customer service representative on the phone?
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Customer Strategy
The Pros and Cons of Mobile Customer Feedback
Elizabeth Glagowski
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December 6, 2010
0
How can companies balance the complexities with the benefits of mobile customer feedback?
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Customer Acquisition
The Customer-Focused Sales Cycle
Elizabeth Glagowski
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July 26, 2010
0
Sales strategy article about the customer-focused sales cycle. Sales organizations at Xerox, IBM, and the Chicago Blackhawks consider customer-centricity in every part of the sales cycle, from prospecting to lead management to post-sale activities.
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Technology
The Bottom-Line Benefits of Behavioral Targeting
Elizabeth Glagowski
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June 14, 2010
0
Marketers can enhance the results of behavioral targeting with the right actions, and integrated data.
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Recent posts
Mobile Commerce Projected to Represent 54% of Online Transactions by 2021
Customer Engagement
Judith Aquino
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November 16, 2020
0
What’s next for mobile commerce in a world transformed by COVID-19? What new expectations do customers have and how can brands be...
Read more
Mobile Commerce Projected to Represent 54% of Online Transactions by 2021
Customer Engagement
Judith Aquino
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November 11, 2020
0
What’s next for mobile commerce in a world transformed by COVID-19? What new expectations do customers have and how can brands be...
Read more
3 Steps to Creating a Winning Sales Team
Sales Effectiveness Strategies and Best Practices
Elizabeth Glagowski
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November 10, 2020
0
When it comes to sales, you can't play the game without a great team. So how can companies put together the best...
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How Kroger’s Contact Center Weathered the Pandemic
Customer Engagement
Elizabeth Glagowski
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November 3, 2020
0
Grocery stores and supermarkets sit on the front lines of customer experience. They are literally a lifeline to communities, and when the...
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It’s Finally Time for Frictionless Financial CX
Customer Service Strategies and Best Practices
Judith Aquino
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October 28, 2020
0
It turns out the coronavirus pandemic is also a time machine. Instead of a lengthy march to digital transformation, the pandemic condensed...
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