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Customer Experience
Sales
Marketing
Service
Employee Engagement
Topics
Customer Acquisition
Customer Engagement
Customer Growth
Customer Loyalty
Customer Retention
Customer Strategy
Data Analytics
Digital Engagement
Mobile Engagement
Omnichannel
Personalization
Social Media
Technology
Voice of Customer
Workforce Management
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Posts by Elizabeth Glagowski
Elizabeth Glagowski
Customer experience is more than meets the AI
Elizabeth Glagowski
-
July 25, 2023
AI is having a moment. The technology’s move out of the IT lab to the devices of non-techies has opened up a world of promise...
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Show report: A NICE take on AI
Elizabeth Glagowski
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July 5, 2023
With thick wildfire-smoke clouds obscuring the New York skyline outside, NICE CEO Barak Eilam shared some cloud wisdom of his own at the recent...
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Show report: The ABCs of AI in CX
Elizabeth Glagowski
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June 29, 2023
Last week was one of the CX industry's biggest events -- Customer Contact Week. Of course, the hot topic of the show was AI...
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PODCAST: Fight retail fraud with true customer understanding
Elizabeth Glagowski
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April 24, 2023
Retailers and e-commerce brands are struggling to keep up with fraudsters who keep finding innovative ways to commit fraud. It the latest episode of...
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Seen and heard at NRF: Retailers eye opportunities in 2023, even amid uncertainty
Elizabeth Glagowski
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February 2, 2023
It was clear to anyone who walked into the Javits Center in New York City earlier this month for the National Retail Federation (NRF)...
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Customers are your ‘ace in the hole’ during uncertain times
Elizabeth Glagowski
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November 16, 2022
CX do’s and don’ts to prepare for potential economic shifts
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