In today’s hypercompetitive market, actionable customer insight is extremely valuable currency. That’s one of the takeaways from Google Chief Strategist Neil Hoyne's mainstage presentation...
Customer experience leaders look for employees with emotional intelligence and empathy, traits that work great for helping customers and resolving issues. And in today’s...
For decades, contact center and CX organizations have strived to become “omnichannel.” Rather than force customers into interactions dictated by the company, an omnichannel...
