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Customer Experience Strategies and Best Practices
Content that helps organizations optimize the mix of processes, technologies, and strategies to maximize their service, marketing, and sales interactions with customers over the course of their relationships
Without question, the COVID-19 pandemic has laid bare consumers’ dependence on real-time digital services and experiences. When customers order groceries online, use...
New decade, new retail. At National Retail Federation (NRF) “Big Show” conference in New York City, business leaders defined what will make for exceptional...
Contact centers are undergoing a digital transformation that reimagines customer engagement—but don’t count humans out. At ICMI Contact Center Connections, industry experts laid...
