An unpredictable business climate has many brands doubling down on the customers they already have.
We recently asked in a LinkedIn poll, “Which CX outcoming matters most to your organization right now?” In the poll, 40% named customer retention as their top priority while 28% said their main focus is brand trust and loyalty. Another 21% said revenue growth matters most to them, while 11% cited cost and efficiency savings.
The...
In the first installment of the CX Pod's Tech Insights series, Sean Minter, CEO of AmplifAI, joins host Liz Glagowski to discuss how AI is revolutionizing contact center performance. Learn why traditional QA falls short, how to identify true top performers, and what it takes to turn AI data into real business results.
Listen to the full interview
Transcript
Liz Glagowski:
Hi, and welcome to the CXPod. I'm your host, Liz Glagowski of...
With 2026 quickly approaching, we at the Customer Strategist Journal are reflecting on the past year.
Every month, we showed up in CX leaders’ inboxes...
